https://www1.rangersst.com/dokuwiki/ 2026-04-24T00:43:13-04:00 https://www1.rangersst.com/dokuwiki/ https://www1.rangersst.com/dokuwiki/lib/tpl/dokuwiki/images/favicon.ico text/html 2015-10-12T10:15:16-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:account_setup&rev=1444659316&do=diff Accounts Overview Like Pricing Templates, the Accounts section is one of the main repositories (“homes”) for critical information upon which the rest of DispatchDirectTM depends. The decisions made in setting up an Account will set the initial course for how new calls for the account are processed. Accounts is the text/html 2010-01-11T10:50:57-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:call_report&rev=1263225057&do=diff Call Report This report lists calls during a certain time frame. You can use drop down menu or put a specific date range at the top. This report can be sorted by “requested by” or “by driver” text/html 2011-02-05T16:21:32-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:company_setup&rev=1296940892&do=diff Company Setup Shifts/Commissions Shifts Inputting the “shift” structure of the business is important in DispatchDirectTM because it provides an option for you to charge customers differently, and/or pay drivers differently based on when a call is dispatched. (Note: this time-based differentiation is available, but optional.) text/html 2008-06-27T15:20:17-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:contact&rev=1214594417&do=diff Contact Support Before Contacting Support Before contacting technical support, please visit the Support Center and review the product documentation. Most questions are answered in the documentation. If the documentation does not answer your question, please provide us with the following information when contacting us: text/html 2008-08-05T08:20:32-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:cross_country_setup&rev=1217938832&do=diff If the tow company has not yet contacted CCAS to obtain vendor ID * Navigate to <https://www.argosi.net> to obtain an application. If the tow company already has a vendor ID * If RangerSST has the matching vendor ID and tax ID supplied during the application process, the electronic registration should work. Note that when vendor/location registration occurs, CCAS considers the vendor/location logged in and ready to take calls. text/html 2017-01-05T09:28:35-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:dispatch&rev=1483626515&do=diff <https://rangersst.screenstepslive.com/> text/html 2016-02-29T12:53:37-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:faq&rev=1456768417&do=diff How do I force log out a truck from the map? Go to the map tab and click on the truck from the right panel under the green “Trucks” bar. Right-click on the desired truck and choose “Log out truck” from the dropdown menu. How do I Find out my Company Number for driver log in? text/html 2010-01-25T11:07:31-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:job_status_report&rev=1264435651&do=diff JOB STATUS. This report will show what the status of each vehicle and whether they are ready to be picked up. You can search by Date, by License #, Type of Vehicle, or Incident Address text/html 2012-06-04T14:48:33-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:pricing_setup&rev=1338835713&do=diff Services And Pricing Vehicle Classes And Service Offerings The framework for setting rates in DispatchDirect is based on a two dimensional matrix. The first dimension is Vehicle Class - the type of vehicles that your company services, such as motorcycles or medium duty trucks. The second dimension is Service such as towing or fixing flats. These two dimensions should be defined to cover the scope of your business - particularly text/html 2015-07-14T16:03:32-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:quickbooks_setup&rev=1436904212&do=diff Introduction This material provides guidance in setting up the most straightforward linkage from Ranger DispatchDirect to QuickBooks. In material that follows in this section, all revenue from Ranger is forwarded to a single sales line “Item” in QuickBooks. However, there is capability within DispatchDirect to forward text/html 2015-09-01T13:50:15-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:quickbooks_setup_advanced&rev=1441129815&do=diff Introduction This material provides guidance in setting up the linkage from Ranger DispatchDirect to QuickBooks. There is capability within DispatchDirect to forward information by product/service offering (Vehicle Class/Service Offering) including, for each product/service offering, the specific components that contribute to the total charges for a tow - such as Mileage, Extras, and Labor. The material that follows in this section is built around a case example that illustrates the full … text/html 2017-01-05T09:25:58-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:start&rev=1483626358&do=diff Ranger SST Support<https://rangersst.screenstepslive.com/> text/html 2013-08-14T11:48:24-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:startup_checklist&rev=1376495304&do=diff Company setup summary New Company Set Up on Ranger Host – Full Solution * Login to Ranger Admin with your user id and PW. * Go to Functions/Create Company to get to the “Register” page. * In the field for “Name” enter Ranger SST, but fill out the remainder of the form by pasting the customer information from Salesforce.com. Go to the “Log in” section at the bottom of the form and configure the Ranger SST Administrative user (in standard Ranger Format: CompanyTowingAdmin with password 9… text/html 2010-01-11T10:28:05-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:stop_start&rev=1263223685&do=diff GPS START/STOP report will show on a map where/when and for how long a driver or truck was stopped at a certain location. When you open a report a map will open with criteria and setting tabs on the right. SEE BELOW “Truck stop date criteria” you put in a certain time frame. text/html 2010-01-25T11:24:32-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:timecard_report&rev=1264436672&do=diff Timecard Report. This report will show when and for how long drivers have logged in/out during a certain period of time. text/html 2016-02-29T14:08:23-04:00 https://www1.rangersst.com/dokuwiki/doku.php?id=support:why_don_t_i_see_the_vehicle_in_the_lot&rev=1456772903&do=diff Why don't I see vehicle in the Lot? If the tow was processed correctly, the vehicle should be in Pending inventory. If not, there are 3 reasons: * The Lot was not selected as the drop destination at the time the job was dispatched (to check, see if a lot was selected by looking at Job Details)