The framework for setting rates in DispatchDirect is based on a two dimensional matrix. The first dimension is Vehicle Class - the type of vehicles that your company services, such as motorcycles or medium duty trucks. The second dimension is Service such as towing or fixing flats. These two dimensions should be defined to cover the scope of your business - particularly “Cash” or Call-in“ business. Subsequently, pricing will be defined for the “cells” of the matrix which will become the “Default” pricing for Call-In business, and the starting point to define Account-specific variations

The configuration of Vehicle Classes and Service Offerings is in the menu branch for Pricing Set-Up

1. Ordered List Item Vehicle Class - the type of vehicle being serviced

• Unordered List Item Each Vehicle Class must be categorized in a Primary class and a Sub-class
• Unordered List Item The Primary class is used to identify trucks that are appropriate to assign to service these vehicles - e.g., Light Duty, Medium Duty, or Heavy Duty
• Unordered List Item Each Primary Class must have at least one Sub-class - Standard: which should be used for the most common vehicles serviced in the Primary Class
• Unordered List Item A separate Vehicle Class should be configured when the charges are different from other Vehicle Classes

Examples of common Vehicle Classes (Primary class - Sub-class) include:

• Unordered List Item

Light - Standard : most cars and light trucks such as Ford Taurus, Chevy Malibu, VW Jetta, Toyota Camry

• Unordered List Item

Light - Luxury: premium vehicles such as Cadillac, Lexus, Acura, Mercedes

• Unordered List Item

Light - Motorcycles

• Unordered List Item

Light - Specialty: Ferrari, Lamborghini, Porsche Medium - Standard: most commercial vans, contractor pick-up trucks, package delivery vehicles Medium - Class 4-5: Box trucks, walk-in trucks, beverage delivery trucks Heavy - Tractor/trailer: 18 wheelers Heavy - Construction: Dump trucks, cement mixers