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Table of Contents
Mobile Application User Guide - Introduction
The Mobile Application enables digital communications between the dispatcher and service technician.
Features
Key features of the Mobile Application include:
- Driver/Truck Availability - Logged in, logged out, and status.
- Driver/Truck Location - Precise location via the Global Positioning System (GPS).
- Driving Directions - Text-based driving directions from Google.
- Job Status - Enroute, Arrived, Hooked, Dropped, and Clear updates.
- Job Updates - Acquire vehicle VIN, problems, extras, customer credit card number, and more.
- Job Pricing - Tow charge, unloaded mileage, loaded mileage, labor, and more according to pricing rules set by the company owners.
- Text Messaging - Text communications between dispatcher and driver.
- Offline Operation - Driver can update/save job details while out of network coverage.
Devices And Networks
The Mobile Application supports a variety of mobile devices and wireless networks.
In some cases, the mobile device may only support a subset of features included in Ranger. In the tables below, supported features are indicated as follows:
- Feature: Map - The device integrates with Ranger Map. The dispatcher can view the location of this device on the map.
- Feature: Dispatch - The device integrates with Ranger Dispatch. The dispatcher can send jobs and text messages to this device. The driver can send status updates and text messages back to the dispatcher.
- Feature: Advanced - The device supports one or more advanced features, such credit card processing, device-side mapping, or I/Os.
Recommended
The Mobile Application has been tested on the following devices and networks:
| Country | Network | Device | Device Type | Feature: Map | Feature: Dispatch | Feature: Advanced | Notes |
|---|---|---|---|---|---|---|---|
| USA | Nextel | Motorola i680 | Phone | Yes | Yes | No | Rugged handset with excellent integrated GPS receiver. |
| USA | Nextel | BlackBerry 8350i | Phone | Yes | Yes | No | Phone with integrated keyboard. |
| USA | Sprint | Mentor Ranger | Mobile Data Terminal | Yes | Yes | Yes | Rugged, dash mounted computer with mapping capabilities. |
| USA | Verizon | HP Mini 311 | Netbook | Yes | Yes | Yes | Inexpensive PC with integrated Verizon modem. External GPS required. |
| USA | AT&T | Garmin 1350T with CalAmp LMU 2600 | Personal Navigation Device | Yes | Yes | Yes | Dash mount GPS with turn-by-turn directions. |
| Canada | Rogers | Mentor Ranger | Mobile Data Terminal | Yes | Yes | Yes | Rugged, dash mounted computer with mapping capabilities. |
Compatible
The Mobile Application should be compatible with the following devices and networks. Please check with the Ranger sales team before purchasing or deploying any of these devices.
Incompatible
Support for additional devices and networks are in progress. If the device and/or network you want to use are not listed above, please contact Ranger technical support regarding availability.
Conventions Used In This Guide
In some instances, a feature of the Ranger Mobile Application is unique to a particular mobile device or network. These special features are highlighted as follows:
Motorola iDEN iXXX on Nextel This is a special instruction or note for Nextel phones.
Before You Begin
To be completed.
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