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Table of Contents
Mobile Application User Guide - Introduction
The Mobile Application enables digital communications between the dispatcher and service technician.
Features
Key features of the Mobile Application include:
- Driver/Truck Availability - Logged in, logged out, and status.
- Driver/Truck Location - Precise location via the Global Positioning System (GPS).
- Driving Directions - Text-based driving directions from Google.
- Job Status - Enroute, Arrived, Hooked, Dropped, and Clear updates.
- Job Updates - Acquire vehicle VIN, problems, extras, customer credit card number, and more.
- Job Pricing - Tow charge, unloaded mileage, loaded mileage, labor, and more according to pricing rules set by the company owners.
- Text Messaging - Text communications between dispatcher and driver.
- Offline Operation - Driver can update/save job details while out of network coverage.
Devices And Networks
The Mobile Application supports a variety of mobile devices and wireless networks.
In some cases, the mobile device may only support a subset of features included in Ranger. In the tables below, supported features are indicated as follows:
- Feature: Map - The device integrates with Ranger Map. The dispatcher can view the location of this device on the map.
- Feature: Dispatch - The device integrates with Ranger Dispatch. The dispatcher can send jobs and text messages to this device. The driver can send status updates and text messages back to the dispatcher.
- Feature: Advanced - The device supports one or more advanced features, such credit card processing, device-side mapping, or I/Os.
Recommended
The Mobile Application has been tested on the following devices and networks:
| Country | Network | Device | Device Type | Feature: Map | Feature: Dispatch | Feature: Advanced | Notes |
|---|---|---|---|---|---|---|---|
| USA | Nextel | i680 | Phone | Yes | Yes | No | Rugged handset with excellent integrated GPS receiver. |
| USA | Nextel | BlackBerry 8350i | Phone | Yes | Yes | No | Phone with integrated keyboard. |
| USA | Sprint | Mentor Ranger | Mobile Data Terminal | Yes | Yes | Yes | Rugged, dash mounted computer with mapping capabilities. |
| USA | Verizon | HP Mini 311 | Netbook | Yes | Yes | Yes | Inexpensive PC with integrated Verizon modem. External GPS required. |
| USA | AT&T | Garmin 1350T with CalAmp LMU 2600 | Personal Navigation Device | Yes | Yes | Yes | Dash mount GPS with turn-by-turn directions. |
| Canada | Rogers | Mentor Ranger | Mobile Data Terminal | Yes | Yes | Yes | Rugged, dash mounted computer with mapping capabilities. |
The Mobile Application currently supports the following devices and networks:
- All Motorola iDEN iXXX phones on Nextel that support Java application. Examples include the i615 and i850.
- Blackberry 7520 & 8350 on Nextel. BlackBerry OS V4.1.x or higher.
- Mogul (by HTC) on Sprint.
- Mentor Ranger (by Mentor Engineering) on Sprint.
Note that “hybrid” Nextel phones are not currently supported.
Support for additional devices and networks are in progress. If the device and/or network you want to use are not listed above, please contact Ranger technical support regarding availability.
Conventions Used In This Guide
In some instances, a feature of the Ranger Mobile Application is unique to a particular mobile device or network. These special features are highlighted as follows:
Motorola iDEN iXXX on Nextel This is a special instruction or note for Nextel phones.
Before You Begin
To be completed.
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