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Mobile Application User Guide - Introduction
The Mobile Application enables digital communications between the dispatcher and service technician.
Features
Key features of the Mobile Application include:
Driver/Truck Availability - Logged in, logged out, and status.
Driver/Truck Location - Via the Global Positioning System (GPS).
Job Status - Enroute, Arrived, Hooked, Dropped, and Clear updates.
Job Updates - Acquire vehicle VIN, problems, extras, customer credit card number, and more.
Job Pricing - Tow charge, unloaded mileage, loaded mileage, labor, and more according to pricing rules set by the company owners.
Text Messaging - Text communications between dispatcher and driver.
Offline Operation - Driver can update/save job details while out of network coverage.
Devices And Networks
The Mobile Application currently supports the following devices and networks:
All Motorola iDEN iXXX phones on
Nextel that support Java application. Examples include the i615 and i850.
Blackberry 7520 & 8350 on
Nextel. BlackBerry
OS V4.1.x or higher.
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Note that “hybrid” Nextel phones are not currently supported.
Support for additional devices and networks are in progress. If the device and/or network you want to use are not listed above, please contact Ranger technical support regarding availability.
Conventions Used In This Guide
In some instances, a feature of the Ranger Mobile Application is unique to a particular mobile device or network. These special features are highlighted as follows:
Motorola iDEN iXXX on Nextel
This is a special instruction or note for Nextel phones.
Before You Begin