User Tools

Site Tools


support:mobile:user_guide:introduction

This is an old revision of the document!


Mobile Application User Guide - Introduction

The Mobile Application enables digital communications between the dispatcher and service technician.

Features

Key features of the Mobile Application include:

  • Driver/Truck Availability - logged in, logged out, and status.
  • Driver/Truck Location - via integrated GPS.
  • Job Status - enroute, arrived, hooked, dropped, and clear.
  • Job Updates - acquire vehicle VIN, customer credit card number, etc.
  • Job Pricing - tow charge, unloaded mileage, loaded mileage, etc.
  • Text Messaging - text communications between dispatcher and driver.
  • Offline Operation - driver can update/save job details while out of network coverage.

Devices And Networks

The Mobile Application currently supports the following devices and networks:

  • All Motorola iDEN iXXX phones on Nextel that support Java application. Examples include the i615 and i850.
  • Blackberry 7520 on Nextel. BlackBerry OS V4.1.x or higher.
  • Mogul (by HTC) on Sprint.
  • Mentor Ranger (by Mentor Engineering) on Sprint.

Note that “hybrid” Nextel phones are not currently supported.

Support for additional devices and networks are in progress. If the device and/or network you want to use are not listed above, please contact Ranger technical support regarding availability.

Conventions Used In This Guide

In some instances, a feature of the Ranger Mobile Application is unique to a particular mobile device or network. These special features are highlighted as follows:

Motorola iDEN iXXX on Nextel

This is a special instruction or note for Nextel phones.

Before You Begin

To be completed.

support/mobile/user_guide/introduction.1215562529.txt.gz · Last modified: 2008/07/08 20:15 by jmather