Addresses (both incident and destination) are color-coded to represent the quality of geocoding information, in the following way, in order from worst to best:

* Click Green “New job” Button above open jobs screen. Fill in minimum of:

1. Account name
2. Year/Make/Model or other details available on vehicle/owner (can be filled in later)
3. Enter incident location
4. Select appropriate pricing template for the Account and the Job
5. Enter destination (if not a service call)
6. Click “Save” button at bottom.
7. Fields will turn red if information is required.

You CANNOT save job if required fields aren't filled in.

Example of error message appearance:

EDIT: From the Dispatch Direct screen, click on the job you wish to edit then select the Job Details tab.

• Edit or enter additional details, scroll to bottom and click SAVE button.

CANCEL: Follow steps above to open the job details tab. Scroll down to the bottom of the page and click on the Cancellation pop-down triangle to access the Cancel job button at the bottom of page. Free form type in a reason or choose from the drop down and click the cancel job Button.

It is not necessary to “save” the job again.

Job will show an “X” on the dispatch screen under the status column.

Be sure to select the appropriate pricing template when assigning the job. If Account is set to Pricing=Driver, the driver will input and confirm the pricing for the job.

If any details must be corrected after the call is cleared, the dispatcher (if proper commissions are granted in configuration) may update the job pricing by accessing closed jobs, selecting the job from the greyed out closed jobs, and clicking on the “Job Pricing” Tab to access the pricing details for that job.

CommLink supports five different modes for pricing calls. For a summary of the modes, review the Comparison.

In Pricing Mode NONE, all details of pricing are hidden from the driver. This is accomplished by hiding the Clear process from the driver thus forcing the driver to use Quick Clear.

The Status Update menu contains the following status items for a new tow call: Enroute, Arrived, Hooked, Droppped, Quick Clear.

In Preset / Due Only pricing, the call is priced by the mobile application exactly according the rules.

The driver cannot see or override any prices. The only dollar amount visible to the driver is the Amount Due from the motorist. Note that in the case of a split invoice for a motor club call, the Amount Due is the second invoice amount.

During the Clear process, the pricing calculations are performed automatically.

There is no interaction with Dispatcher during the Preset / Due Only pricing process. The driver can complete Preset pricing while out of coverage.

This mode is useful when:

• A call should be priced strictly according to the pre-configured rules. For example, it would be useful with a new driver.
• Pricing details should be hidden from the driver.

The Status Update menu contains the following status items for a new tow call: Enroute, Arrived, Hooked, Droppped, Quick Clear, Clear.

In Preset pricing, the call is priced by the mobile application exactly according the rules.

The driver can see the prices, but cannot override any prices.

During the Clear process, the pricing calculations are performed automatically.

There is no interaction with Dispatcher during the Preset pricing process. The driver can complete Preset pricing while out of coverage.

This mode is useful when:

• A call should be priced strictly according to the pre-configured rules. For example, it would be useful with a new driver.
• Pricing details should be visible to the driver.

The Status Update menu contains the following status items for a new tow call: Enroute, Arrived, Hooked, Droppped, Quick Clear, Clear.

In Driver pricing, the rules provide an initial guideline, but the driver can override those calculations.

During the Clear process, the pricing calculations are performed automatically. Then, the driver is presented with a menu that allows them to override any of the calculated values. The final values are sent to Ranger Host.

There is no interaction with Dispatcher during the Driver pricing process. The driver can complete Driver pricing while out of coverage.

This mode is useful when the driver has some input into call pricing. For example, it would be useful with an experienced and trusted driver.

The Status Update menu contains the following status items for a new tow call: Enroute, Arrived, Hooked, Droppped, Quick Clear, Clear.

In Dispatcher pricing, the call is priced by the mobile application exactly according the rules. But that information is relayed to the dispatcher for final editing and approval. You can think of Dispatcher pricing as Preset pricing plus dispatcher override.

The driver cannot override any prices¹. During the Pricing process, the pricing calculations are performed automatically and sent to Ranger Host.

The dispatcher then has a brief period of time to review the pricing information, make changes (if any), and return the final results to the mobile app. Note this implies the dispatcher is at their desk and ready to review pricing details immediately upon their arrival.

Because of the interaction with the dispatcher, the mobile app must have network connectivity to finalize pricing. If the mobile application is offline, only preliminary pricing can be completed.

This mode is useful for dispatchers that want to control the pricing of a call.

The Status Update menu contains the following status items for a new tow call: Enroute, Arrived, Hooked, Droppped, Pricing, Quick Clear.

In Confirmed pricing, the rules provide an initial guideline, but the driver can override those calculations. When the driver is complete, the information is relayed to the dispatcher for final editing and approval. You can think of Confirmed pricing as Driver pricing plus dispatcher override.

During the Clear process, the pricing calculations are performed automatically. Then, the driver is presented with a menu that allows them to override any of the calculated values. The final values are sent to Ranger Host.

The dispatcher then has a brief period of time to review the pricing information, make changes (if any), and return the final results to the mobile app. Note this implies the dispatcher is at their desk and ready to review pricing details immediately upon their arrival.

Because of the interaction with the dispatcher, the mobile app must have network connectivity to finalize pricing. If the mobile application is offline, only preliminary pricing can be completed.

This mode is useful for dispatchers with trusted and experienced drivers that also want to review the pricing of a call.

The Status Update menu contains the following status items for a new tow call: Enroute, Arrived, Hooked, Droppped, Pricing, Quick Clear.

The following table compares pricing modes.

Figure above: assignment not allowed

Figure above: assignment allowed

• Left click over a driver row in the right hand Driver list, as shown above. If the “Assignment Drag Label” appears, you have successfully grabbed a driver row. If this label doesn't appear, try clicking and dragging again.
• Drag the mouse pointer, with Assignment Drag Label attached, over a job row in the Dispatch tab. If the mouse is over a job, the drag label will display a green check mark, as in the second figure above, and a job row will be highlighted light gray.
• If the mouse is not over a job, the drag label will then display a red “not allowed” indicator. If this is the case, simply keep dragging until the label changes to the green check mark.
• Release the mouse button to assign the driver to the highlighted job.
• If Ranger has successfully received the request to assign, a pink “T” will appear under the S(Status) column.
• If Ranger successfully delivers the assignment to the driver device, a green “A” will appear.
• If, after 2 minutes, the assignment has not been delivered to the driver device, Ranger will stop attempting to deliver the message, and a red “F” will appear in the Status column. This is your indication that you should either reattempt the assignment, or possible contact the driver manually. If this situation continues for the driver, it might be necessary to have the driver logout and login again.

Click on job. This will take you to “JOB STATUS” folder. Click on “JOB ENTRY” folder and click on “Unasign Driver' button at the bottom of screen

Click “OK” on popup. Click on message and message will go to the bottom of screen. To close message screen click on arrow at bottom right.

Click message (Pop-up will appear). Then enter message and click “Reply & Delete”.

Click message. Pop-up will appear. Click “Delete” button

Click “Send Message to Driver” at top of screen. Pop-up box will appear with a drop down box with a list of drivers. Click which driver you want message sent to and then type in message. Click “Send Message”.