Addresses (both incident and destination) are color-coded to represent the quality of geocoding information, in the following way:

* Click Green “New job” Button above open jobs screen. Fill in minimum of:

1. Account name
2. Year/Make/Model or other details available on vehicle/owner (can be filled in later)
3. Enter incident location
4. Select appropriate pricing template for the Account and the Job
5. Enter destination (if not a service call)
6. Click “Save” button at bottom.
7. Fields will turn red if information is required.

You CANNOT save job if required fields aren't filled in.

Example of error message appearance:

EDIT: From the Dispatch Direct screen, click on the job you wish to edit then select the Job Details tab.

• Edit or enter additional details, scroll to bottom and click SAVE button.

CANCEL: Follow steps above to open the job details tab. Scroll down to the bottom of the page and click on the Cancellation pop-down triangle to access the Cancel job button at the bottom of page. Free form type in a reason or choose from the drop down and click the cancel job Button.

It is not necessary to “save” the job again.

Job will show an “X” on the dispatch screen under the status column.

Be sure to select the appropriate pricing template when assigning the job. If Account is set to Pricing=Driver, the driver will input and confirm the pricing for the job.

If any details must be corrected after the call is cleared, the dispatcher (if proper commissions are granted in configuration) may update the job pricing by accessing closed jobs, selecting the job from the greyed out closed jobs, and clicking on the “Job Pricing” Tab to access the pricing details for that job.

Figure above: assignment not allowed

Figure above: assignment allowed

• Left click over a driver row in the right hand Driver list, as shown above. If the “Assignment Drag Label” appears, you have successfully grabbed a driver row. If this label doesn't appear, try clicking and dragging again.
• Drag the mouse pointer, with Assignment Drag Label attached, over a job row in the Dispatch tab. If the mouse is over a job, the drag label will display a green check mark, as in the second figure above, and a job row will be highlighted light gray.
• If the mouse is not over a job, the drag label will then display a red “not allowed” indicator. If this is the case, simply keep dragging until the label changes to the green check mark.
• Release the mouse button to assign the driver to the highlighted job.
• If Ranger has successfully received the request to assign, a pink “T” will appear under the S(Status) column.
• If Ranger successfully delivers the assignment to the driver device, a green “A” will appear.
• If, after 2 minutes, the assignment has not been delivered to the driver device, Ranger will stop attempting to deliver the message, and a red “F” will appear in the Status column. This is your indication that you should either reattempt the assignment, or possible contact the driver manually. If this situation continues for the driver, it might be necessary to have the driver logout and login again.

Click on job. This will take you to “JOB STATUS” folder. Click on “JOB ENTRY” folder and click on “Unasign Driver' button at the bottom of screen

Click “OK” on popup. Click on message and message will go to the bottom of screen. To close message screen click on arrow at bottom right.

Click message (Pop-up will appear). Then enter message and click “Reply & Delete”.

Click message. Pop-up will appear. Click “Delete” button

Click “Send Message to Driver” at top of screen. Pop-up box will appear with a drop down box with a list of drivers. Click which driver you want message sent to and then type in message. Click “Send Message”.