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Table of Contents
Dispatch screen
Dispatch list
Address color-coding
Addresses (both incident and destination) are color-coded to represent the quality of geocoding information, in the following way:
| Red | The address is NOT geocoded at all. It will not display on the map, and will prevent calculations of mileage estimates. |
| Gold | The address is geocoded at a low quality. This means that when Ranger called Google to geocode the address, Google returned an address that did NOT match the submitted address exactly. Note that this might only mean differences such as: Submitted by Ranger: 123 Main Circle Returned by Google:123 Main Cir Submitted by Ranger: 456 West 1st Returned by Google: 456 W 1st |
| Blue | The address is geocoded at a high quality, but is not confirmed by the user. This means that when Ranger called Google to geocode the address, Google returned an address that matched the submitted address exactly. However, the user has not used the advanced address options in DispatchDirect or the map to geocode and save the address. |
| Green | The address has been confirmed by the user. This can be done two ways - In DispatchDirect by opening a job in the Job Entry tab, expanding the Advanced options… section in the appropriate address section, and clicking on the Lookup on map button. If the user opens the map, manipulates addresses, clicks the OK - Replace address info button, and ultimately saves the job, the addresses will be set to a quality of confirmed.- On the map, on the Address Lookup / Job Position Update tab, select a job. One or two pins will be placed on the map. If the user manipulates an address and chooses to update it, the quality of the address will be set to confirmed. |
Status columns
| Column header | Values |
|---|---|
| A (assignment status) | H: held W: waiting for assignment A: assigned |
| S (job status) | For active calls: AP: approved, awaiting assignment AD: driver assigned or unassigned E: enroute A: arrived H: hooked D: dropped P: awaiting pricing T: transmitting assignment F: failed to transmit assignment For closed calls: C: cleared G: GOA X: cancelled |
Create a job
Click “JOB ENTRY” Tab. Fill in appropriate boxes. Click “Save” button at bottom. Fields will turn red if infomation is required. You CANNOT save job if required fields aren't filled in.
Edit/cancel a job
EDIT: Click job. This will take you to JOB STATUS folder. Go to JOB ENTRY folder and edit any info needed.
CANCEL: Click job. This will take you to JOB STATUS folder. Go to JOB ENTRY folder and go to “Cancel Reason” and put in reason for cancellation. Then click “Cancel Job” button at the bottom of page.
Handle pricing for a job
Assign driver to a job
Figure above: assignment not allowed
Figure above: assignment allowed
- Left click over a driver row in the right hand Driver list, as shown above. If the “Assignment Drag Label” appears, you have successfully grabbed a driver row. If this label doesn't appear, try clicking and dragging again.
- Drag the mouse pointer, with Assignment Drag Label attached, over a job row in the Dispatch tab. If the mouse is over a job, the drag label will display a green check mark, as in the second figure above, and a job row will be highlighted light gray.
- If the mouse is not over a job, the drag label will then display a red “not allowed” indicator. If this is the case, simply keep dragging until the label changes to the green check mark.
- Release the mouse button to assign the driver to the highlighted job.
- If Ranger has successfully received the request to assign, a pink “T” will appear under the S(Status) column.
- If Ranger successfully delivers the assignment to the driver device, a green “A” will appear.
- If, after 2 minutes, the assignment has not been delivered to the driver device, Ranger will stop attempting to deliver the message, and a red “F” will appear in the Status column. This is your indication that you should either reattempt the assignment, or possible contact the driver manually. If this situation continues for the driver, it might be necessary to have the driver logout and login again.
Unassign driver from a job
Click on job. This will take you to “JOB STATUS” folder. Click on “JOB ENTRY” folder and click on “Unasign Driver' button at the bottom of screen
Driver notifications
Popup of new message
Click “OK” on popup. Click on message and message will go to the bottom of screen. To close message screen click on arrow at bottom right.
Response to message
Click message (Pop-up will appear). Then enter message and click “Reply & Delete”.
Deleting of message from list
Click message. Pop-up will appear. Click “Delete” button
Send a message to a driver
Click “Send Message to Driver” at top of screen. Pop-up box will appear with a drop down box with a list of drivers. Click which driver you want message sent to and then type in message. Click “Send Message”.
Auto club list
Popup notification of new dispatch
Accept/reject new dispatch
Request callback
DriveAmerica (USAC)
User roles
Assign dispatcher to/from a phone-enabled driver
Login/Logout button on dispatcher toolbar
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