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support:dispatch:dispatch_screens

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Dispatch screen

Dispatch list

Create a job

Click “JOB ENTRY” Tab. Fill in appropriate boxes. Click “Save” button at bottom. Fields will turn red if infomation is required. You CANNOT save job if required fields aren't filled in.

Edit/cancel a job

EDIT: Click job. This will take you to JOB STATUS folder. Go to JOB ENTRY folder and edit any info needed.

CANCEL: Click job. This will take you to JOB STATUS folder. Go to JOB ENTRY folder and go to “Cancel Reason” and put in reason for cancellation. Then click “Cancel Job” button at the bottom of page.

Handle pricing for a job

Assign driver to a job

Figure above: assignment not allowed

Figure above: assignment allowed

  • Left click over a driver row in the right hand Driver list, as shown above. If the “Assignment Drag Label” appears, you have successfully grabbed a driver row. If this label doesn't appear, try clicking and dragging again.
  • Drag the mouse pointer, with Assignment Drag Label attached, over a job row in the Dispatch tab. If the mouse is over a job, the drag label will display a green check mark, as in the second figure above, and a job row will be highlighted light gray.
  • If the mouse is not over a job, the drag label will then display a red “not allowed” indicator. If this is the case, simply keep dragging until the label changes to the green check mark.
  • Release the mouse button to assign the driver to the highlighted job.
  • If Ranger has successfully received the request to assign, a pink “T” will appear under the S(Status) column.
  • If Ranger successfully delivers the assignment to the driver device, a green “A” will appear.
  • If, after 2 minutes, the assignment has not been delivered to the driver device, Ranger will stop attempting to deliver the message, and a red “F” will appear in the Status column. This is your indication that you should either reattempt the assignment, or possible contact the driver manually. If this situation continues for the driver, it might be necessary to have the driver logout and login again.

Unassign driver from a job

Click on job. This will take you to “JOB STATUS” folder. Click on “JOB ENTRY” folder and click on “Unasign Driver' button at the bottom of screen

Driver notifications

Click “OK” on popup. Click on message and message will go to the bottom of screen. To close message screen click on arrow at bottom right.

Response to message

Click message (Pop-up will appear). Then enter message and click “Reply & Delete”.

Deleting of message from list

Click message. Pop-up will appear. Click “Delete” button

Send a message to a driver

Click “Send Message to Driver” at top of screen. Pop-up box will appear with a drop down box with a list of drivers. Click which driver you want message sent to and then type in message. Click “Send Message”.

Auto club list

Accept/reject new dispatch

Request callback

DriveAmerica (USAC)

User roles

Assign dispatcher to/from a phone-enabled driver

Login/Logout button on dispatcher toolbar

support/dispatch/dispatch_screens.1296071186.txt.gz · Last modified: 2011/01/26 14:46 by edmondsj