It may be that the vehicle is sitting in “Pending” inventory - the panel on the right side of the browser window. You will first need to admit the vehicle into the lot in order to see it on the inventory list.

1. Click on the vehicle from the Pending inventory panel.
2. Choose a pricing template
3. Add any vehicle condition notes, if desired
4. Click on the Admit button at the bottom and confirm the desired time.

If you don't find your vehicle in pending inventory, a Lot may not have been selected as the tow destination on the Dispatch new job entry screen. You will need to go back to the dispatch board, review closed jobs for the vehicle you wish to find, then manually enter the vehicle into the lot.

1. Click on the vehicle you want to “Hold.”
2. Click over one tab to Vehicle Status tab.
3. Look for the cream-colored “Holds triangle (right side of horizontal line) and click it.
4. Click green + “Add hold”
5. Complete required information in dialog box and click on “Save”
6. NOTE: Holds must be removed before a processing plan can be selected, payment recorded, or vehicle discharged.

A Hold on a vehicle prevents the vehicle from being released and discharged, e.g., police requested an evidence hold.

A Hold also prevents selecting a processing plan or recording payments.

With user permissions, a vehicle can be returned to inventory (which removes the processing plan end date and recalculates storage pricing based on current date).

Go to Lot Management:

There are two ways to get vehicles into a Lot.

1. From Dispatch Direct, choose a lot as a destination from the drop down menu, or
2. Enter vehicles manually into the lot using the +New Job button in Lot Management.

• To enter vehicles into the lot, look for the vehicle under “Pending” on the right side of the browser. Click on a vehicle.
• * To enter vehicles manually, click on the +New Job button on the right above the Inventory pane.
• Note the 4 yellow areas that are required to save a job.
• Choose/begin typing an account code.
• Enter Customer info and VIN number (bottom left) and click the “Check VIN Status” button.
• If VIN is correct, click “copy vehicle info” button to populate the vehicle details fields.
• Choose the appropriate pricing template and Bill to
• Choose the correct Impound Lot if you are ent.

1. SCROLL down to the bottom of the page and click the Save button to SAVE the job and enter the vehicle into the Pending Inventory (on the right pane). Note you may need to wait 30 seconds and/or <ctrl-R> to refresh your screen in order to see the vehicle you entered.
2. Scroll down to the bottom of the window and click the orange Save button.
3. Confirm the Admit Time through the next dialog box and click OK.