It may be that the vehicle is sitting in “Pending” inventory - the panel on the right side of the browser window. You will first need to admit the vehicle into the lot in order to see it on the inventory list.

1. Click on the vehicle from the Pending inventory panel.
2. Choose a pricing template
3. Add any vehicle condition notes, if desired
4. Click on the Admit button at the bottom and confirm the desired time.

If you don't find your vehicle in pending inventory, a Lot may not have been selected as the tow destination on the Dispatch new job entry screen. You will need to go back to the dispatch board, review closed jobs for the vehicle you wish to find, then manually enter the vehicle into the lot.

1. Click on the vehicle you want to “Hold.”
2. Click over one tab to Vehicle Status tab.
3. Look for the cream-colored “Holds triangle (right side of horizontal line) and click it.
4. Click green + “Add hold”
5. Complete required information in dialog box and click on “Save”
6. NOTE: Holds must be removed before a processing plan can be selected, payment recorded, or vehicle discharged.

A Hold on a vehicle prevents the vehicle from being released and discharged, e.g., police requested an evidence hold.

A Hold also prevents selecting a processing plan or recording payments.

With user permissions, a vehicle can be returned to inventory (which removes the processing plan end date and recalculates storage pricing based on current date).

Assuming your pricing structures for your lot(s) have been entered previously in Ranger, you can begin choosing your lot(s) as a destination from the dispatch screen, or manually enter your existing vehicle inventory, including dates/times admitted to the lot. Ranger automatically calculates storage/impound fees the same way it calculates a tow job.

Open the Inventory pane from the Lot Management left navigation pane by right clicking on “Inventory.”

PLEASE NOTE THAT IF YOUR SCREEN IS TOO NARROW, THE BUTTON AND OTHER FUNCTIONAL BUTTONS MAY NOT BE VISIBLE. If you don't see the button in the image below, you may need to widen this window (and the Lot Management window on your computer) to see these buttons.

1. Click on the button on the right above the Inventory pane. Note the 4 yellow areas are required to save a new job.
2. Choose an account code/name on the left, and a “Bill 1st Invoice to:” on the right.
3. Enter Customer info and VIN number (bottom left) and click the “Check VIN Status” button, which will populate the vehicle details fields. (optional)
4. For state or local Police calls, click on the arrow next to Agency info… to enter any relevant information in the fields available.(optional)
5. Be sure to select a pricing template and choose the correct Impound Lot if you have more than one.
6. SCROLL down to the bottom of the page and click the Save button to SAVE the job and enter the vehicle into the Pending Inventory (see slide out pane on the right for vehicle…may need to wait a couple of seconds and/or refresh your screen).