It may be that the vehicle is sitting in “Pending” inventory - the panel on the right side of the browser window. You will first need to admit the vehicle into the lot in order to see it on the inventory list.

1. Click on the vehicle from the Pending inventory panel.
2. Choose a pricing template
3. Add any vehicle condition notes, if desired
4. Click on the Admit button at the bottom and confirm the desired time.

If you don't find your vehicle in pending inventory, a Lot may not have been selected as the tow destination on the Dispatch new job entry screen. You will need to go back to the dispatch board, review closed jobs for the vehicle you wish to find, then manually enter the vehicle into the lot.

1. Click on the vehicle you want to “Hold.”
2. Click over one tab to Vehicle Status tab.
3. Look for the cream-colored “Holds triangle (right side of horizontal line) and click it.
4. Click green + “Add hold”
5. Complete required information in dialog box and click on “Save”
6. NOTE: Holds must be removed before a processing plan can be selected, payment recorded, or vehicle discharged.

A hold on a vehicle can be added for any reason, which will prevent the vehicle from being inadvertently released, e.g., police requested an evidence hold. Note that Holds also prevent the selection of a processing plan or recording a payment (the work around would be to temporarily remove the hold, record the payment, and put the hold back, with appropriate privileges to do so).