Mobile Application User Guide - Introduction

Mobile Application User Guide - Introduction

The Mobile Application enables digital communications between the dispatcher and service technician.

Features

Key features of the Mobile Application include:

Driver/Truck Availability - Logged in, logged out, and status.
Driver/Truck Location - Precise location via the Global Positioning System (GPS).
Driving Directions - Text-based driving directions from Google.
Job Status - Enroute, Arrived, Hooked, Dropped, and Clear updates.
Job Updates - Acquire vehicle VIN, problems, extras, customer credit card number, and more.
Job Pricing - Tow charge, unloaded mileage, loaded mileage, labor, and more according to pricing rules set by the company owners.
Text Messaging - Text communications between dispatcher and driver.
Offline Operation - Driver can update/save job details while out of network coverage.

Devices And Networks

The Mobile Application supports a variety of mobile devices and wireless networks.

In some cases, the mobile device may only support a subset of features included in Ranger. For the Recommended and Compatible solutions listed below, supported features are indicated as follows:

Feature: Map - The device integrates with Ranger Map. The dispatcher can view the location of this device on the map.
Feature: Dispatch - The device integrates with Ranger Dispatch. The dispatcher can send jobs and text messages to this device. The driver can send status updates and text messages back to the dispatcher.
Feature: Advanced - The device supports one or more advanced features, such credit card processing, device-side mapping, or I/Os.

Country	Network	Device	Device Type	Feature: Map	Feature: Dispatch	Feature: Advanced	Notes
USA	Nextel	Motorola i680	Phone	Yes	Yes	No	Rugged handset with excellent integrated GPS receiver.
USA	Nextel	BlackBerry 8350i	Phone	Yes	Yes	No	Phone with integrated keyboard.
USA	Sprint	Mentor Ranger	Mobile Data Terminal	Yes	Yes	Yes	Rugged, dash mounted computer with mapping capabilities.
USA	Verizon	HP Mini 311	Netbook	Yes	Yes	Yes	Affordable PC with integrated Verizon modem. External GPS required.
USA	AT&T	Garmin 1350T with CalAmp LMU 2600	Personal Navigation Device	Yes	Yes	Yes	Dash mount GPS with visual and audible turn-by-turn directions.
Canada	Rogers	Mentor Ranger	Mobile Data Terminal	Yes	Yes	Yes	Rugged, dash mounted computer with mapping capabilities.
Canada	Rogers	Garmin 1350T with CalAmp LMU 2600	Personal Navigation Device	Yes	Yes	Yes	Dash mount GPS with visual and audible turn-by-turn directions.

Compatible

The Mobile Application is compatible with the following devices and networks. These solutions are good, but may not perform as well as the Recommended solutions listed above.

Country	Network	Device	Device Type	Feature: Map	Feature: Dispatch	Feature: Advanced	Notes
USA	Nextel	All Motorola iDEN iXXX phones that support Java Applications.	Phone	Yes	Yes	No	Examples include the i605, i615, and i850.
USA	Sprint	HTC Mogul HTC Touch Pro HTC Touch Diamond	Phone	Yes	Yes	No	Windows Mobile device.
USA	T-Mobile	C3LS Lokator	Black box	Yes	No	No	Affordable vehicle tracking.

Other

Support for additional devices and networks are in progress. If the device and/or network you want to use are not listed above, please contact technical support regarding availability.

Conventions Used In This Guide

In some instances, a feature of the Ranger Mobile Application is unique to a particular mobile device or network. These special features are highlighted as follows:

Motorola iDEN iXXX on Nextel

This is a special instruction or note for Nextel phones.

Before You Begin

To be completed.

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