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--- support:pricing_setup [2011/02/05 16:48]
jshellhaas
+++ support:pricing_setup [2012/06/04 14:48] (current)
edmondsj
@@ Line 64: / Line 64: @@
 Before setting up Pricing Templates, you must first complete two, pre-requisite configurations:
   * **Definition of Classes/Offerings** - which defines the overall pricing structure or pricing "matrix". Vehicle Classes and Service Offerings should be thought of as the "rows and columns" of a two-dimensional pricing matrix.  Pricing Templates are defined for the relevant "cells" within this matrix.  There could be just one (the "List" pricing template) , or many (different templates for a number of different accounts).  If you find that a required pricing template does not fit into the two-dimensional matrix - then you will need to add a new Vehicle Class and/or a new Service Offering (see Classes/Offerings).  When a Call Taker enters a new call, she/he will be required to enter a Vehicle Class and Service Offering.  DispatchDirectTM will automatically choose the appropriate pricing template for the account (from the two-dimensional matrix) using these two inputs.  If there is not an account-specific Template associated with the account, DispatchDirectTM will apply the default pricing for this cell ("Class/offering default").
-  * **Definition of Shifts/Commissions** - which defines available options and influences rate decisions within a Pricing Template (see Shifts/Commissions).    For example, pricing can be varied for each operational "shift" that has been defined.  The choices from Shifts/Commissions are shown for reference on the Pricing template.  The appropriate commission for the type of work (e.g., "base" rate for Standard Tow, Luxury Vehicles) as defined in each Pricing Template should be set in consideration of the decisions made for commission increases based on tenure or skills ("incentive rates").  For example, if "incentive" rates for tenure and skills are relatively high, then the "base" rates as defined in the pricing templates would probably be relatively low (see Shifts/Commissions). \\
+  * **Definition of Shifts/Commissions** - which defines available options and influences rate decisions within a Pricing Template (see Shifts/Commissions).    For example, pricing can be varied for each operational "shift" that has been defined.  The choices from Shifts/Commissions are shown for reference on the Pricing template.  The appropriate commission for the type of work (e.g., "base" rate for Standard Tow, Luxury Vehicles) as defined in each Pricing Template should be set in consideration of the decisions made for commission increases based on tenure or skills ("incentive rates").  For example, if "incentive" rates for tenure and skills are relatively high, then the "base" rates as defined in the pricing templates would probably be relatively low (see Shifts/Commissions).
+=== Shift determination ===
+The shift that the job is priced against is determined by the shift during which the job is assigned.
+Example of shift determination:
+^  ^Period  ^Charge  ^
+^1st shift  |7AM through 11PM  |$50 flat rate  |
+^2nd shift  |11PM through 7AM  |$60 flat rate  |
+  - If job is assigned at 10:59PM, the 1st shift pricing is used.
+  - If job is assigned at 11:01PM, the 2nd shift pricing is used.
+=== Pricing template identification ===
 Pricing Templates are identified by three variables - the combination of which must be unique \\
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 {{:support:new_templates.jpg|}}
 ====Pricing Parameters====
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 \\
 {{:support:fixed-flat.jpg|}}
 **Hourly**:  Choosing the alternative Hourly pricing approach, also triggers the specification of parameters needed to calculate the intended charges.   Note: there is also an opportunity to incorporate the concept of hourly charges as a Labor charge (discussed below).  Hourly charges as defined in this parameter are for the service or tow charge (e.g., cost of deploying the equipment - Labor charges would be in addition).  Setting hourly rates requires the definition of four key variables:
   * **Charges at the start of a job**:  One common hourly pricing concept is to set a //minimum// number of hours that will be charged regardless of the actual duration of the call (e.g., sending a truck anywhere will take at least this long, cost this much).  These minimum hourly charges set the "floor" for basic charges - i.e., the price charged for the call will never be less than the minimum hours x the hourly rate.
@@ Line 140: / Line 158: @@
 \\
 {{:support:labor_fixed.jpg|}}
 **Hourly**:  Setting hourly rates for Labor is similar to the hourly set-up in Service/Tow Charges.  However, the flexibility afforded in setting hourly rates for Labor requires the definition of an additional variable (included hours):

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