User Tools
support:mobile:user_guide:troubleshooting
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision | |||
|
support:mobile:user_guide:troubleshooting [2008/07/09 16:25] jmather Add whitespace so bookmarks scroll properly |
support:mobile:user_guide:troubleshooting [2008/07/30 15:33] (current) jmather |
||
|---|---|---|---|
| Line 4: | Line 4: | ||
| A "Communication Error' occurs during login when the Mobile Application cannot communicate with the Ranger host system. | A "Communication Error' occurs during login when the Mobile Application cannot communicate with the Ranger host system. | ||
| - | The most common cause of this error is poor network coverage. Press the "red hangup" button twice to get to the home screen of the phone, and make sure the coverage indicator shows at least two bars. | + | For existing installations, the most common cause of this error is poor network coverage. Press the "red hangup" button twice to get to the home screen of the phone, and make sure the coverage indicator shows at least two bars. |
| For new installations, the most common cause of the error is incomplete network setup. Specifically, the phone must be setup with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." The solution is to [[reference_motorola_on_nextel#Phone IP Address|check the phone IP Address]], and if necessary, contact Nextel and update your service plan. | For new installations, the most common cause of the error is incomplete network setup. Specifically, the phone must be setup with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." The solution is to [[reference_motorola_on_nextel#Phone IP Address|check the phone IP Address]], and if necessary, contact Nextel and update your service plan. | ||
| Line 70: | Line 70: | ||
| \\ | \\ | ||
| \\ | \\ | ||
| - | |||
| - | |||
support/mobile/user_guide/troubleshooting.1215635114.txt.gz · Last modified: 2008/07/09 16:25 by jmather
Page Tools
Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Noncommercial-Share Alike 4.0 International
