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support:mobile:user_guide:troubleshooting
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support:mobile:user_guide:troubleshooting [2008/07/09 14:39] jmather Added 'Communication Error' At Login On Nextel |
support:mobile:user_guide:troubleshooting [2008/07/30 15:33] (current) jmather |
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| A "Communication Error' occurs during login when the Mobile Application cannot communicate with the Ranger host system. | A "Communication Error' occurs during login when the Mobile Application cannot communicate with the Ranger host system. | ||
| - | The most common cause of this error is poor network coverage. Press the "red hangup" button twice to get to the home screen of the phone, and make sure the coverage indicator shows at least two bars. | + | For existing installations, the most common cause of this error is poor network coverage. Press the "red hangup" button twice to get to the home screen of the phone, and make sure the coverage indicator shows at least two bars. |
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| - | For new installations, the most common cause of the error is incorrect network setup. Specifically, the phone must be setup with "packet data and public IP." The solution is to contact Nextel and add those two features to the service plan of all phones that will run the Mobile Application. | + | |
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| - | To determine whether a phone has a public IP: | + | |
| - | - Press the "red hangup" button until you get to the home screen of the phone. | + | |
| - | - Press the Menu key. | + | |
| - | - Scroll to "My Info" and choose OK. | + | |
| - | - Scroll down to the Carrier IP section. If the Carrier IP starts with "10." you have a private IP and need to call Nextel to update your service plan. | + | |
| + | For new installations, the most common cause of the error is incomplete network setup. Specifically, the phone must be setup with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." The solution is to [[reference_motorola_on_nextel#Phone IP Address|check the phone IP Address]], and if necessary, contact Nextel and update your service plan. | ||
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| ===== Phone Becomes Unresponsive On Nextel ===== | ===== Phone Becomes Unresponsive On Nextel ===== | ||
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| In situations where drivers should be logged in at all times, have drivers log out then immediately back in once per day. | In situations where drivers should be logged in at all times, have drivers log out then immediately back in once per day. | ||
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| ===== GPS Position Is Outdated Or Non-Existent ===== | ===== GPS Position Is Outdated Or Non-Existent ===== | ||
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| * Clip phone to belt. | * Clip phone to belt. | ||
| * Etc. | * Etc. | ||
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support/mobile/user_guide/troubleshooting.1215628751.txt.gz · Last modified: 2008/07/09 14:39 by jmather
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