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support:mobile:user_guide:troubleshooting
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support:mobile:user_guide:troubleshooting [2008/07/08 20:34] jmather Add two troubleshooting items |
support:mobile:user_guide:troubleshooting [2008/07/30 15:33] (current) jmather |
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| ====== Mobile Application User Guide - Troubleshooting ====== | ====== Mobile Application User Guide - Troubleshooting ====== | ||
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| + | ===== 'Communication Error' At Login On Nextel ===== | ||
| + | A "Communication Error' occurs during login when the Mobile Application cannot communicate with the Ranger host system. | ||
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| + | For existing installations, the most common cause of this error is poor network coverage. Press the "red hangup" button twice to get to the home screen of the phone, and make sure the coverage indicator shows at least two bars. | ||
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| + | For new installations, the most common cause of the error is incomplete network setup. Specifically, the phone must be setup with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." The solution is to [[reference_motorola_on_nextel#Phone IP Address|check the phone IP Address]], and if necessary, contact Nextel and update your service plan. | ||
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| ===== Phone Becomes Unresponsive On Nextel ===== | ===== Phone Becomes Unresponsive On Nextel ===== | ||
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| In situations where drivers should be logged in at all times, have drivers log out then immediately back in once per day. | In situations where drivers should be logged in at all times, have drivers log out then immediately back in once per day. | ||
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| ===== GPS Position Is Outdated Or Non-Existent ===== | ===== GPS Position Is Outdated Or Non-Existent ===== | ||
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| * Clip phone to belt. | * Clip phone to belt. | ||
| * Etc. | * Etc. | ||
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support/mobile/user_guide/troubleshooting.1215563653.txt.gz · Last modified: 2008/07/08 20:34 by jmather
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