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--- support:mobile:user_guide:start [2008/07/08 20:13]
jmather Remove installation and configuration section
+++ support:mobile:user_guide:start [2008/07/10 16:27] (current)
jfarnen Added link to Mogul References
@@ Line 1: / Line 1: @@
 ====== Mobile Application User Guide ======
-This document is the User Guide for the Ranger Mobile application.
+This document is the User Guide for the Ranger Mobile Application.
 If you have any questions or comments about this guide, please contact Ranger [[support:contact|technical support]].
@@ Line 13: / Line 13: @@
 \\
 **[[installation_configuration|Installation and Configuration]]**
-  * [[installation_configuration#Motorola iDEN iXXX Phones on Nextel|Motorola iDEN iXXX Phones on Nextel]]
+  * [[installation_configuration#Motorola iXXX on Nextel|Motorola iXXX on Nextel]]
   * [[installation_configuration#Blackberry on Nextel|Blackberry on Nextel]]
   * [[installation_configuration#Mogul on Sprint|Mogul on Sprint]]
@@ Line 26: / Line 26: @@
 \\
 **[[troubleshooting|Troubleshooting]]**
+  * [[troubleshooting#'Communication Error' At Login On Nextel|'Communication Error' At Login On Nextel]]
+  * [[troubleshooting#Phone Becomes Unresponsive On Nextel|Phone Becomes Unresponsive On Nextel]]
+  * [[troubleshooting#GPS Position Is Outdated Or Non-Existent|GPS Position Is Outdated Or Non-Existent]]
+\\
+**Reference**
+  * [[reference_motorola_on_nextel|Motorola iXXX On Nextel]]
+    * [[reference_motorola_on_nextel#Master Reset|Master Reset]]
+    * [[reference_motorola_on_nextel#Packet Data Service|Packet Data Service]]
+    * [[reference_motorola_on_nextel#Packet Data With Public IP|Packet Data With Public IP]]
+    * [[reference_motorola_on_nextel#Phone IP Address|Phone IP Address]]
+  * [[reference_mogul_on_sprint|HTC Mogul On Sprint]]
+    * [[reference_mogul_on_sprint#"X" Button Exiting Ranger|"X" Button Exiting Ranger]]
+\\
-===== Using the Mobile Application =====
-==== Understanding the phone ====
-{{ranger_iden_phone.gif|}}
-==== Downloading Ranger to your Phone ====
-  * *M*
-  * *RA*, repeat until you get to "Java Apps" icon
-  * *OK*
-  * *RA*, repeat until you get to "Download" icon (this might be the first icon)
-  * *OK*
-  * *DA*, repeat until you get to "- New Purchases" menu item
-  * *LD*, which selects the "SELECT" soft key
-  * *DA*, repeat until you highlight the "TOW209" menu item
-  * *LD*, which selects the "SELECT" soft key
-  * *LD*, which selects the "GET IT" soft key
-If download is successful, you should get a "Thank You" screen.
-  * *RD", which selects the "EXIT" soft key
-  * Wait until a new icon appears in the icon list, as this takes a few seconds
-  * *RA*, repeat until the new icon is selected, which should be titled "TOW2"
-  * *OK*, which starts installing the app.  This process might take as long as a minute.
-  * *RD*, which selects the "Done" soft key, and returns you to the "Java Apps" menu
-==== Running the Ranger Application ====
-  * *M*
-  * *RA*, repeat until you get to "Java Apps" icon
-  * *OK*
-  * *RA*, repeat until you get to "TOW2" icon
-  * *OK*
-The first time, you will have to set up some permissions.  If this is the case, follow these steps:
-  * If you see the message "TOW2 Requests App Auto Invocation Permissions" message, hit *LD*, which selects the "Grant" soft key
-  * *UA*, repeat until "Always" is selected
-  * *OK*
-You should now see the Ranger splash screen.
-  * *OK*
-  * If may be shown the Company Number entry screen first.  If so, and you don't know your company number, the dispatcher should know it.  Enter it with the keypad.
-  * *OK*
-==== Suspending the app ====
-  * *HU*
-  * If you wish to restart the app, hit *LD*, selecting the "End" soft key.  Otherwise, hit *RD*, selecting the "Back" soft key.
-  * If you selected the "End" soft key, you will be given one more chance to return without restart.  If you still wish to restart, hit *LD*, selecting the "EndNow" soft key.  Otherwise, hit *RD*, selecting the "Back" soft key.
-//Note that suspending the app does not log the driver out of Ranger.  When you run the app again, you will bypass the login process and be taken to the driver menu, as previous login information was retained on suspend.//
-==== Logging out of the app ====
-  * From app main menu, repeat *DA* until the Logout menu option is selected.
-  * *OK*
-  * If the phone has queued up messages to be delivered to Ranger, logout will be prevented, and the message "There is X messages queued up to be sent..." will be displayed.
-  * If logout is an option, the ending mileage screen will be displayed.  Enter the truck's odometer, and hit *LD*, selecting the "Next" soft key.
-  * The vehicle passed inspection page is displayed.  If the company requires an inspection, hit *LD* for Yes, or *RD* for No.  If the company does not require an inspection, hit the *RD*, which selects the "No" soft key.
-  * The phone will communicate with Ranger for 20-30 seconds.
-  * If an error occurred during logout for some reason, the phone will indicate a communication failure.  This generally indicates a Ranger error condition.  If multiple attempts to logout fail, Ranger technical support should be contacted.
-  * If logout is successful, the phone will display the Logout Successful page, along with statistics regarding the driver session.  Hit *LD*, selecting the "Exit" soft key.
-====== Troubleshooting ======

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