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--- support:mobile:user_guide:procedures_motorola_on_nextel [2008/07/09 15:36]
jmather Update Packet Data
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-====== Mobile Application User Guide - Procedures for Motorola Phones on Nextel ======
-===== Packet Data =====
-Each phone must have the proper Nextel service plan in order to use the Ranger Mobile Application.  Specifically, the phone must be setup with “packet data with public IP.”
-"Packet data" is the service that allows connections from the phone to the Internet.
-Some phones might not “see” the packet data service unless the Name and Lines fields are filled out on the My Info screen. To check for this issue:
-  - On the phone, press the “red hangup” button until you get to the home screen of the phone.
-  - Press the Menu key.
-  - Scroll to “My Info” and press the OK key. Note that My Info might be on Page 2, and if so, you need to press More to see it.
-  - Scroll to the "Name" field.  If it is blank, enter your name in it.
-  - Scroll to the "Line1" field.  If it is blank, enter your phone number in it.
-  - Scroll to the "Line2" field.  If it is blank, enter your phone number in it.
-===== IP Address =====
-Each phone must have the proper Nextel service plan in order to use the Ranger Mobile Application.  Specifically, the phone must be setup with “packet data with public IP.”
-"Public IP" is the service that allows an Internet-based service, such as Ranger, to push data to the phone.
-To determine the IP Address of a phone:
-  - On the phone, press the “red hangup” button until you get to the home screen of the phone.
-  - Press the Menu key.
-  - Scroll to “My Info” and press the OK key. Note that My Info might be on Page 2, and if so, you need to press More to see it.
-  - Scroll down to the Carrier IP section. The Carrier IP is the IP Address of the phone.
-If the IP Address starts with “10.” or "192.168.", the phone has a Private IP.  Call Nextel to update your service plan.  Ask them for "packet data with public IP."
-If the IP begins with something else, you have a Public IP.
-===== Master Reset =====
-A Master Reset forces a Nextel phone to refresh it's network settings.  This is useful whenever Nextel has reconfigured your phone, particulary when you've switched from a Private IP (the default) to a Public IP (required by Ranger Mobile Application).
-To perform a Master Reset:
-  - On the phone, press the "red hangup" button twice to return to home screen of the phone.
-  - Press the Menu key.
-  - Scroll to Settings and press OK key.  Note that Settings might be on Page 2, and if so, you need to press More to see it.
-  - Scroll to Advanced and press the OK key.
-  - Scroll to Connectivity and press the OK key.
-  - Scroll to Master Reset and press the OK key.
-  - Enter "000000" (six zeroes) for the Security Code and choose OK.
-  - Press YES to confirm.
-  - Press the OK key if warned to "see manual".  The phone will turn itself off.
-  - Wait 60 seconds, then turn the phone back on.  The phone will power up.
-  - If the phone prompts to "update your browser info," choose OK.

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