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--- support:mobile:user_guide:procedures [2008/07/09 15:00]
jmather Tweaks
+++ — (current)
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-====== Mobile Application User Guide - Procedures ======
-===== Motorola iDEN iXXX Phones on Nextel =====
-==== IP Address ====
-To determine the IP Address of a phone:
-  - Press the “red hangup” button until you get to the home screen of the phone.
-  - Press the Menu key.
-  - Scroll to “My Info” and choose OK.
-  - Scroll down to the Carrier IP section. This is the IP Address of your phone.
-If the IP Address starts with “10.” the phone has a Private IP.  Call Nextel to update your service plan.
-If the IP begins with something else, you have a Public IP.  The phone is configured for use with the Ranger Mobile Application.
-==== Master Reset ====
-A Master Reset forces a Nextel phone to refresh it's network settings.  This is useful whenever Nextel has reconfigured your phone, particulary when you've switched from a Private IP (the default) to a Public IP (required by Ranger Mobile Application).
-To perform a Master Reset:
-  - Press the "red hangup" button twice to return to home screen of the phone.
-  - Press the Menu key.
-  - Scroll to Settings and press OK key.  Note that Settings might be on Page 2, and if so, you need to press More to see it.
-  - Scroll to Advanced and press the OK key.
-  - Scroll to Connectivity and press the OK key.
-  - Scroll to Master Reset and press the OK key.
-  - Enter "000000" (six zeroes) for the Security Code and choose OK.
-  - Press YES to confirm.
-  - Press the OK key if warned to "see manual".  The phone will turn itself off.
-  - Wait 60 seconds, then turn the phone back on.  The phone will power up.
-  - If the phone prompts to "update your browser info," choose OK.

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