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support:mobile:user_guide:introduction
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support:mobile:user_guide:introduction [2008/07/08 19:59] jmather Fix capitalization |
support:mobile:user_guide:introduction [2011/01/28 10:39] (current) raabd |
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| The Mobile Application enables digital communications between the dispatcher and service technician. | The Mobile Application enables digital communications between the dispatcher and service technician. | ||
| - | |||
| ===== Features ===== | ===== Features ===== | ||
| Key features of the Mobile Application include: | Key features of the Mobile Application include: | ||
| - | * **Driver/Truck Availability** - logged in, logged out, and status. | + | * **Driver/Truck Availability** - Logged in, logged out, and status. |
| - | * **Driver/Truck Location** - via integrated GPS. | + | * **Driver/Truck Location** - Precise location via the Global Positioning System (GPS). |
| - | * **Job Status** - enroute, arrived, hooked, dropped, and clear. | + | * **Driving Directions** - Text-based driving directions from Google. |
| - | * **Job Updates** - acquire vehicle VIN, customer credit card number, etc. | + | * **Job Status** - Enroute, Arrived, Hooked, Dropped, and Clear updates. |
| - | * **Job Pricing** - tow charge, unloaded mileage, loaded mileage, etc. | + | * **Job Updates** - Acquire vehicle VIN, problems, extras, customer credit card number, and more. |
| - | * **Text Messaging** - text communications between dispatcher and driver. | + | * **Job Pricing** - Tow charge, unloaded mileage, loaded mileage, labor, and more according to pricing rules set by the company owners. |
| - | * **Offline Operation** - driver can update/save job details while out of network coverage. | + | * **Text Messaging** - Text communications between dispatcher and driver. |
| + | * **Offline Operation** - Driver can update/save job details while out of network coverage. | ||
| + | \\ | ||
| ===== Devices And Networks ===== | ===== Devices And Networks ===== | ||
| - | The Mobile Application currently supports the following devices and networks: | + | The Mobile Application supports a variety of mobile devices and wireless networks. |
| - | * All Motorola iDEN iXXX phones on [[http://www.nextel.com/|Nextel]] that support Java application. Examples include the i615 and i850. | + | |
| - | * Blackberry 7520 on [[http://www.nextel.com/|Nextel]]. BlackBerry OS V4.1.x or higher. | + | |
| - | * Mogul (by HTC) on [[http://www.sprint.com/|Sprint]]. | + | |
| - | * Mentor Ranger (by [[http://www.mentoreng.com/main/product.php?id=6|Mentor Engineering]]) on [[http://www.sprint.com/|Sprint]]. | + | |
| - | Note that "hybrid" Nextel phones are not currently supported. | + | In some cases, the mobile device may only support a subset of features included in Ranger. For the Recommended and Compatible solutions listed below, supported features are indicated as follows: |
| + | * **Feature: Map** - The device integrates with Ranger Map. The dispatcher can view the location of this device on the map. | ||
| + | * **Feature: Dispatch** - The device integrates with Ranger Dispatch. The dispatcher can send jobs and text messages to this device. The driver can send status updates and text messages back to the dispatcher. | ||
| + | * **Feature: Advanced** - The device supports one or more advanced features, such credit card processing, device-side mapping, or I/Os. | ||
| + | \\ | ||
| - | Support for additional devices and networks are in progress. If the device and/or network you want to use are not listed above, please contact Ranger technical support regarding availability. | + | ==== Recommended ==== |
| + | The Mobile Application has been tested on the following devices and networks. These solutions offer the best user experience and performance. | ||
| + | ^ Country ^ Network ^ Device ^ Device Type ^Feature: Map ^Feature: Dispatch ^Feature: Advanced ^ Notes ^ | ||
| + | |USA |[[http://www.sprint.com/index_n.html?brand=Nextel|Nextel]] | [[http://shop.sprint.com/NASApp/onlinestore/en/Action/SubmitRegionAction?isUpgradePathForCoverage=false&currZipCode=&upgradeOption=&nextPage=DisplayPhones&equipmentSKUurlPart=%3FphoneSKU%3DMOTI680KIT%26currentPage%3DphonePage&filterStringParamName=&newZipCode=90210&x=30&y=10|Motorola i680]] | Phone |Yes |Yes |No | Rugged handset with excellent integrated GPS receiver. | | ||
| + | |USA |[[http://www.sprint.com/index_n.html?brand=Nextel|Nextel]] |[[http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?phoneSKU=SP8350RIMF|BlackBerry 8350i]] | Phone |Yes |Yes |No | Phone with integrated keyboard. | | ||
| + | |USA |[[http://www.sprint.com/|Sprint]] |[[http://www.mentoreng.com/products/ranger/index.html|Mentor Ranger]] | Mobile Data Terminal |Yes |Yes |Yes | Rugged, dash mounted computer with mapping capabilities. | | ||
| + | |USA |[[http://www.verizonwireless.com/|Verizon]] |[[http://support.vzw.com/clc/devices/index.html?p=5068|HP Mini 311]] |Netbook |Yes |Yes |Yes |Affordable PC with integrated Verizon modem. External GPS required. | | ||
| + | |USA |[[http://www.wireless.att.com//|AT&T]] |[[https://buy.garmin.com/shop/shop.do?pID=37706&ra=true|Garmin 1350T]] with [[http://www.calamp.com/index.php?option=com_content&task=view&id=317|CalAmp LMU 2600]] |Personal Navigation Device |Yes |Yes |Yes |Dash mount GPS with visual and audible turn-by-turn directions.| | ||
| + | |Canada |[[http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WRLS_HOME|Rogers]] |[[http://www.mentoreng.com/products/ranger/index.html|Mentor Ranger]] | Mobile Data Terminal |Yes |Yes |Yes | Rugged, dash mounted computer with mapping capabilities. | | ||
| + | |Canada |[[http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WRLS_HOME|Rogers]] |[[https://buy.garmin.com/shop/shop.do?pID=37706&ra=true|Garmin 1350T]] with [[http://www.calamp.com/index.php?option=com_content&task=view&id=317|CalAmp LMU 2600]] |Personal Navigation Device |Yes |Yes |Yes |Dash mount GPS with visual and audible turn-by-turn directions.| | ||
| + | ==== Compatible ==== | ||
| + | The Mobile Application is compatible with the following devices and networks. These solutions are good, but may not perform as well as the Recommended solutions listed above. | ||
| + | |||
| + | ^ Country ^ Network ^ Device ^ Device Type ^Feature: Map ^Feature: Dispatch ^Feature: Advanced ^ Notes ^ | ||
| + | |USA |[[http://www.sprint.com/index_n.html?brand=Nextel|Nextel]] | All Motorola iDEN iXXX phones that support Java Applications. | Phone |Yes |Yes |No | Examples include the i605, i615, and i850. | | ||
| + | |USA |[[http://www.sprint.com/|Sprint]] | [[http://www.htc.com/us/support/mogul-sprint/downloads/|HTC Mogul]]\\ [[http://www.htc.com/us/support/touch-pro-sprint/downloads/|HTC Touch Pro]]\\ [[http://www.htc.com/us/support/touch-diamond-sprint/downloads/|HTC Touch Diamond]] |Phone |Yes |Yes |No |Windows Mobile device. | | ||
| + | |USA |[[http://www.t-mobile.com/|T-Mobile]] | [[http://www.c3ls.com/AVL.html|C3LS Lokator]] |Black box |Yes |No |No |Affordable vehicle tracking. | | ||
| + | |||
| + | ==== Other ==== | ||
| + | Support for additional devices and networks are in progress. If the device and/or network you want to use are not listed above, please [[support:contact|contact technical support]] regarding availability. | ||
| + | \\ | ||
| + | \\ | ||
| ===== Conventions Used In This Guide ===== | ===== Conventions Used In This Guide ===== | ||
| In some instances, a feature of the Ranger Mobile Application is unique to a particular mobile device or network. These special features are highlighted as follows: | In some instances, a feature of the Ranger Mobile Application is unique to a particular mobile device or network. These special features are highlighted as follows: | ||
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| This is a special instruction or note for Nextel phones. | This is a special instruction or note for Nextel phones. | ||
| + | \\ | ||
| ===== Before You Begin ===== | ===== Before You Begin ===== | ||
| + | To be completed. | ||
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support/mobile/user_guide/introduction.1215561576.txt.gz · Last modified: 2008/07/08 19:59 by jmather
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