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--- support:mobile:user_guide:introduction [2008/07/08 19:37]
jmather created
+++ support:mobile:user_guide:introduction [2011/01/28 10:39] (current)
raabd
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-INTRODUCTION
+====== Mobile Application User Guide - Introduction ======
+The Mobile Application enables digital communications between the dispatcher and service technician.
+===== Features =====
+Key features of the Mobile Application include:
+  * **Driver/Truck Availability** - Logged in, logged out, and status.
+  * **Driver/Truck Location** - Precise location via the Global Positioning System (GPS).
+  * **Driving Directions** - Text-based driving directions from Google.
+  * **Job Status** - Enroute, Arrived, Hooked, Dropped, and Clear updates.
+  * **Job Updates** - Acquire vehicle VIN, problems, extras, customer credit card number, and more.
+  * **Job Pricing** - Tow charge, unloaded mileage, loaded mileage, labor, and more according to pricing rules set by the company owners.
+  * **Text Messaging** - Text communications between dispatcher and driver.
+  * **Offline Operation** - Driver can update/save job details while out of network coverage.
+\\
+===== Devices And Networks =====
+The Mobile Application supports a variety of mobile devices and wireless networks.
+In some cases, the mobile device may only support a subset of features included in Ranger.  For the Recommended and Compatible solutions listed below, supported features are indicated as follows:
+  * **Feature: Map** - The device integrates with Ranger Map.  The dispatcher can view the location of this device on the map.
+  * **Feature: Dispatch** - The device integrates with Ranger Dispatch.  The dispatcher can send jobs and text messages to this device.  The driver can send status updates and text messages back to the dispatcher.
+  * **Feature: Advanced** - The device supports one or more advanced features, such credit card processing, device-side mapping, or I/Os.
+\\
+==== Recommended ====
+The Mobile Application has been tested on the following devices and networks.  These solutions offer the best user experience and performance.
+^ Country ^ Network ^ Device ^ Device Type ^Feature: Map ^Feature: Dispatch ^Feature: Advanced ^ Notes ^
+|USA |[[http://www.sprint.com/index_n.html?brand=Nextel|Nextel]] | [[http://shop.sprint.com/NASApp/onlinestore/en/Action/SubmitRegionAction?isUpgradePathForCoverage=false&currZipCode=&upgradeOption=&nextPage=DisplayPhones&equipmentSKUurlPart=%3FphoneSKU%3DMOTI680KIT%26currentPage%3DphonePage&filterStringParamName=&newZipCode=90210&x=30&y=10|Motorola i680]] | Phone |Yes |Yes |No | Rugged handset with excellent integrated GPS receiver. |
+|USA |[[http://www.sprint.com/index_n.html?brand=Nextel|Nextel]] |[[http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?phoneSKU=SP8350RIMF|BlackBerry 8350i]] | Phone |Yes |Yes |No | Phone with integrated keyboard. |
+|USA |[[http://www.sprint.com/|Sprint]] |[[http://www.mentoreng.com/products/ranger/index.html|Mentor Ranger]] | Mobile Data Terminal |Yes |Yes |Yes | Rugged, dash mounted computer with mapping capabilities. |
+|USA |[[http://www.verizonwireless.com/|Verizon]] |[[http://support.vzw.com/clc/devices/index.html?p=5068|HP Mini 311]] |Netbook |Yes |Yes |Yes |Affordable PC with integrated Verizon modem.  External GPS required. |
+|USA |[[http://www.wireless.att.com//|AT&T]] |[[https://buy.garmin.com/shop/shop.do?pID=37706&ra=true|Garmin 1350T]] with [[http://www.calamp.com/index.php?option=com_content&task=view&id=317|CalAmp LMU 2600]] |Personal Navigation Device |Yes |Yes |Yes |Dash mount GPS with visual and audible turn-by-turn directions.|
+|Canada |[[http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WRLS_HOME|Rogers]] |[[http://www.mentoreng.com/products/ranger/index.html|Mentor Ranger]] | Mobile Data Terminal |Yes |Yes |Yes | Rugged, dash mounted computer with mapping capabilities. |
+|Canada |[[http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=WRLS_HOME|Rogers]] |[[https://buy.garmin.com/shop/shop.do?pID=37706&ra=true|Garmin 1350T]] with [[http://www.calamp.com/index.php?option=com_content&task=view&id=317|CalAmp LMU 2600]] |Personal Navigation Device |Yes |Yes |Yes |Dash mount GPS with visual and audible turn-by-turn directions.|
+==== Compatible ====
+The Mobile Application is compatible with the following devices and networks.  These solutions are good, but may not perform as well as the Recommended solutions listed above.
+^ Country ^ Network ^ Device ^ Device Type ^Feature: Map ^Feature: Dispatch ^Feature: Advanced ^ Notes ^
+|USA |[[http://www.sprint.com/index_n.html?brand=Nextel|Nextel]] | All Motorola iDEN iXXX phones that support Java Applications. | Phone |Yes |Yes |No | Examples include the i605, i615, and i850. |
+|USA |[[http://www.sprint.com/|Sprint]] | [[http://www.htc.com/us/support/mogul-sprint/downloads/|HTC Mogul]]\\ [[http://www.htc.com/us/support/touch-pro-sprint/downloads/|HTC Touch Pro]]\\ [[http://www.htc.com/us/support/touch-diamond-sprint/downloads/|HTC Touch Diamond]] |Phone |Yes |Yes |No |Windows Mobile device. |
+|USA |[[http://www.t-mobile.com/|T-Mobile]] | [[http://www.c3ls.com/AVL.html|C3LS Lokator]] |Black box |Yes |No |No |Affordable vehicle tracking. |
+==== Other ====
+Support for additional devices and networks are in progress.  If the device and/or network you want to use are not listed above, please [[support:contact|contact technical support]] regarding availability.
+\\
+\\
+===== Conventions Used In This Guide =====
+In some instances, a feature of the Ranger Mobile Application is unique to a particular mobile device or network.  These special features are highlighted as follows:
+  Motorola iDEN iXXX on Nextel
+  This is a special instruction or note for Nextel phones.
+\\
+===== Before You Begin =====
+To be completed.
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