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support:mobile:user_guide:installation_configuration
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support:mobile:user_guide:installation_configuration [2010/04/21 16:22] jmather Update formatting |
support:mobile:user_guide:installation_configuration [2011/12/07 11:02] (current) jmather Remove Mentor Ranger password per request form Mentor Engineering. |
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| ==== Prerequisites ==== | ==== Prerequisites ==== | ||
| The Mobile Application requires that each Motorola iDEN phone be configured with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." | The Mobile Application requires that each Motorola iDEN phone be configured with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." | ||
| + | |||
| + | Any existing installation of the Ranger Mobile Application must be [[#deinstallation|deinstalled]] before installing a new version. | ||
| + | |||
| + | ==== Deinstallation ==== | ||
| **Important:** The Mobile Application requires a "clean install". If the same or older version of the Mobile Application is already installed on the phone, that software must be deinstalled before installing the new version. | **Important:** The Mobile Application requires a "clean install". If the same or older version of the Mobile Application is already installed on the phone, that software must be deinstalled before installing the new version. | ||
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| Installation requirements: | Installation requirements: | ||
| + | * Any previous version of the Ranger Mobile Application [[#deinstallation|deinstalled]] from the phone. | ||
| * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." | * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." | ||
| * "Download Apps" installed on the phone. To determine whether you have Download Apps apps installed: From the home screen of the phone, choose the menu key and go to Java Apps (you might have to choose "More" to see Java Apps). In Java Apps, look for a red triangle icon named Download Apps. If you don't see Download Apps, you can download it from [[http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html|Motorola]] and install it via a data cable. | * "Download Apps" installed on the phone. To determine whether you have Download Apps apps installed: From the home screen of the phone, choose the menu key and go to Java Apps (you might have to choose "More" to see Java Apps). In Java Apps, look for a red triangle icon named Download Apps. If you don't see Download Apps, you can download it from [[http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html|Motorola]] and install it via a data cable. | ||
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| - Select the Ranger application, e.g. "Ranger V2.44." The application will download to the phone. | - Select the Ranger application, e.g. "Ranger V2.44." The application will download to the phone. | ||
| | | ||
| + | \\ | ||
| + | Troubleshooting tips: | ||
| + | * Sometimes the phone needs to be rebooted before it will see an application in "New Purchases." | ||
| + | * Sometimes the phone needs a "[[reference_motorola_on_nextel#Master Reset|Master Reset]]" before it will see an applications in "New Purchases." | ||
| + | * Sometimes the phone has been misconfigured by Nextel and cannot access New Purchases. Contact Nextel and have them troubleshoot the MAM connection. | ||
| + | |||
| \\ | \\ | ||
| System Administrator Note | System Administrator Note | ||
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| Installation requirements: | Installation requirements: | ||
| + | * Any previous version of the Ranger Mobile Application [[#deinstallation|deinstalled]] from the phone. | ||
| * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." | * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]." | ||
| * Data Cable | * Data Cable | ||
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| - When the update is complete, choose "Main Menu" to return to the main screen of BlackBerry Desktop Manager. | - When the update is complete, choose "Main Menu" to return to the main screen of BlackBerry Desktop Manager. | ||
| - Close BlackBerry Desktop Manager. It's now safe to disconnect the BlackBerry from your computer. | - Close BlackBerry Desktop Manager. It's now safe to disconnect the BlackBerry from your computer. | ||
| + | - On the BlackBerry, you may see an Application Permissions popup. It will ask "Would you like to grant Ranger Trusted Application status?" Choose "Yes" on that popup. | ||
| Note that sometimes the BlackBerry will reset after an application is installed. You can tell the device has reset if you see an hourglass cursor (for up to 3 minutes) on the device screen. Do not disconnect Desktop Manager until after the reset is complete and you see the home screen icons (the "ribbon") on the device screen. | Note that sometimes the BlackBerry will reset after an application is installed. You can tell the device has reset if you see an hourglass cursor (for up to 3 minutes) on the device screen. Do not disconnect Desktop Manager until after the reset is complete and you see the home screen icons (the "ribbon") on the device screen. | ||
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| If permission popups continue to be displayed or if permissions appear to be set incorrectly, you can adjust them directly via the device control panel: | If permission popups continue to be displayed or if permissions appear to be set incorrectly, you can adjust them directly via the device control panel: | ||
| + | |||
| + | On BlackBerry OS 4.x: | ||
| - From the BlackBerry home screen, choose "Options." | - From the BlackBerry home screen, choose "Options." | ||
| - Choose "Security Options." | - Choose "Security Options." | ||
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| - Highlight "Ranger," then choose "Edit Permissions" from the menu. | - Highlight "Ranger," then choose "Edit Permissions" from the menu. | ||
| - Permissions are listed at the top of the screen. Set each permission to "Allow." | - Permissions are listed at the top of the screen. Set each permission to "Allow." | ||
| + | - When finished, choose "Save" from the menu. | ||
| + | |||
| + | On BlackBerry OS 5.x: | ||
| + | - From the BlackBerry home screen, choose "Options." | ||
| + | - Choose "Applications." | ||
| + | - Highlight "Ranger," then choose "Edit Permissions" from the menu. | ||
| + | - On the "RIM" tab (default), three permission groups are listed: Connections, Interactions, and User Data. Set each permission to "Allow." | ||
| - When finished, choose "Save" from the menu. | - When finished, choose "Save" from the menu. | ||
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| ==== Prerequisites ==== | ==== Prerequisites ==== | ||
| - | New Mentor devices shipped directly from Mentor may be set to Desktop lock down mode which will require a password. The password is **636867**. Once you have entered the password open the "Windows Explorer" application in the box that opened below the password entry area. In Windows Explorer/My Device browse to "\FlashDrive\Setup" folder and delete the two files in that folder: DesktopConfig.cfg and DeviceConfig.cfg. Finally, reboot the device and the device will no longer be in desktop lockdown mode. Note: The Ranger application will put the device back in desktop lockdown mode during the install process. | + | New Mentor devices shipped directly from Mentor may be set to Desktop lock down mode which will require a password. Contact Ranger support to obtain the password. Once you have entered the password open the "Windows Explorer" application in the box that opened below the password entry area. In Windows Explorer/My Device browse to "\FlashDrive\Setup" folder and delete the two files in that folder: DesktopConfig.cfg and DeviceConfig.cfg. Finally, reboot the device and the device will no longer be in desktop lockdown mode. Note: The Ranger application will put the device back in desktop lockdown mode during the install process. |
| You need to check to see if your time and time zone are set properly. Double click the clock icon in the tray. Adjust the date, time, and time zone properties for your location. | You need to check to see if your time and time zone are set properly. Double click the clock icon in the tray. Adjust the date, time, and time zone properties for your location. | ||
support/mobile/user_guide/installation_configuration.1271881323.txt.gz · Last modified: 2010/04/21 16:22 by jmather
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