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--- support:mobile:user_guide:installation_configuration [2010/02/01 15:28]
jmather Update BlackBerry install instructions to exactly match Desktop Manager V5.0.1
+++ support:mobile:user_guide:installation_configuration [2011/12/07 11:02] (current)
jmather Remove Mentor Ranger password per request form Mentor Engineering.
@@ Line 2: / Line 2: @@
 ===== Motorola iXXX on Nextel =====
 ==== Prerequisites ====
 The Mobile Application requires that each Motorola iDEN phone be configured with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
+Any existing installation of the Ranger Mobile Application must be [[#deinstallation|deinstalled]] before installing a new version.
+==== Deinstallation ====
+**Important:** The Mobile Application requires a "clean install".  If the same or older version of the Mobile Application is already installed on the phone, that software must be deinstalled before installing the new version.
+To Deinstall the Ranger Mobile Application:
+  - From the home screen of the phone, choose the Menu Key and go to “Java Apps” or “Games and Apps."
+  - Use the directional arrows to highlight the Ranger Mobile Application icon but DO NOT launch the application.  Note that you might have to choose “More" to find the icon.
+  - With the Ranger Mobile Application icon highlighted, press the Menu Key.
+  - Choose "Deinstall".
+  - When prompted for confirmation, choose "Yes".
+  - When prompted regarding power loss, choose "OK"
+The application will be uninstalled.
 ==== Installation ====
 There are two alternatives for installing the Ranger Mobile Application on Nextel phones:
@@ Line 16: / Line 28: @@
 Installation requirements:
+  * Any previous version of the Ranger Mobile Application [[#deinstallation|deinstalled]] from the phone.
   * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
   * "Download Apps" installed on the phone.  To determine whether you have Download Apps apps installed: From the home screen of the phone, choose the menu key and go to Java Apps (you might have to choose "More" to see Java Apps).  In Java Apps, look for a red triangle icon named Download Apps.  If you don't see Download Apps, you can download it from [[http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html|Motorola]] and install it via a data cable.
 Installation instructions:
-  - Start Download Apps (From the home screen of the phone, choose the menu key and go to Java Apps [you might have to choose "More" to see Java Apps].  In Java Apps, choose the red triangle icon named Download Apps.)
+  - Start Download Apps (From the home screen of the phone, choose the menu key and go to "Java Apps" or "Games and Apps" [you might have to choose "More" to see Java Apps]. Once you're in "Java Apps" or "Games and Apps", choose the red triangle icon named Download Apps.)
   - Go into "New Purchases"
-  - Select the Ranger application, e.g. "Ranger V2.26."  The application will download to the phone.
+  - Select the Ranger application, e.g. "Ranger V2.44."  The application will download to the phone.
+\\
+Troubleshooting tips:
+  * Sometimes the phone needs to be rebooted before it will see an application in "New Purchases."
+  * Sometimes the phone needs a "[[reference_motorola_on_nextel#Master Reset|Master Reset]]" before it will see an applications in "New Purchases."
+  * Sometimes the phone has been misconfigured by Nextel and cannot access New Purchases.  Contact Nextel and have them troubleshoot the MAM connection.
 \\
   System Administrator Note
@@ Line 47: / Line 66: @@
 Installation requirements:
+  * Any previous version of the Ranger Mobile Application [[#deinstallation|deinstalled]] from the phone.
   * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
   * Data Cable
   * PC with OpenJAL installed.  [[http://developer.motorola.com/docstools/idenjal/openJAL/|Download OpenJAL]].
   * ZIP file containing the Ranger Mobile Application.
+\\
+**Important:** On Nextel phones with a micro-USB connector, such as the i680, you must set the USB connection for "Application Access."  The default setting is "Data Modem" and it is incompatible with OpenJAL.
+Instructions to enable "Application Access":
+  - Home Screen -> Menu Key -> Connections -> USB
+  - Choose "Application Access".  A check mark will appear next to that item.
+  - Choose Back and/or Exit until you return to the Home Screen.
+Now you can connect to the phone with OpenJAL.
 \\
 Installation instructions:
@@ Line 102: / Line 132: @@
   - When the update is complete, choose "Main Menu" to return to the main screen of BlackBerry Desktop Manager.
   - Close BlackBerry Desktop Manager.  It's now safe to disconnect the BlackBerry from your computer.
+  - On the BlackBerry, you may see an Application Permissions popup.  It will ask "Would you like to grant Ranger Trusted Application status?"  Choose "Yes" on that popup.
 Note that sometimes the BlackBerry will reset after an application is installed.  You can tell the device has reset if you see an hourglass cursor (for up to 3 minutes) on the device screen.  Do not disconnect Desktop Manager until after the reset is complete and you see the home screen icons (the "ribbon") on the device screen.
@@ Line 110: / Line 141: @@
 **Important:** after installation is complete, you may need to turn the wireless radio back on.  To turn wireless on, scroll through the ribbon until you reach an icon (usually second to last) that's labeled "Turn Wireless On" and press the scroll wheel.  The ribbon icon will change to show radio waves, and within 30 seconds you should see the Nextel coverage bars in the upper right corner of the screen.
+==== First Run ====
+The first time you run the app, you will be prompted with one or more permission popups.  These popups are a bit more complex than the ones on the Motorola phones.  Each popup has one or more checkboxes, plus Yes/No or Allow/Deny buttons.  What you need to do for each popup is check all the boxes (usually one, but sometimes two or more), then choose Yes or Allow.  This will ensure you only see the popups once.
+Note that one of the popups will probably occur during Login while the "Please Wait..." screen is displayed.  If you are slow to check the boxes and choose Yes or Allow, login might fail.  That's OK.  If it fails, just try to login again.
+If permission popups continue to be displayed or if permissions appear to be set incorrectly, you can adjust them directly via the device control panel:
-==== First Run ====
+On BlackBerry OS 4.x:
-The first time you run the app, you will be prompted with 3 or 4 permission popups.  These popups are a bit more complex than the ones on the Motorola phones.  Each popup has one or more checkboxes, plus Yes/No or Allow/Deny buttons.  What you need to do for each popup is check all the boxes (usually one, but sometimes two or more), then choose Yes or Allow.  This will ensure you only see the popups once.
+  - From the BlackBerry home screen, choose "Options."
+  - Choose "Security Options."
+  - Choose "Application Permissions."
+  - Highlight "Ranger," then choose "Edit Permissions" from the menu.
+  - Permissions are listed at the top of the screen.  Set each permission to "Allow."
+  - When finished, choose "Save" from the menu.
-Note that one of the popups will probably occur during Login while the "Please Wait..." screen is displayed.  If you are slow to check the boxes and choose Yes or Allow, login might fail.  That's OK.  If it fails, just try to login again.
+On BlackBerry OS 5.x:
+  - From the BlackBerry home screen, choose "Options."
+  - Choose "Applications."
+  - Highlight "Ranger," then choose "Edit Permissions" from the menu.
+  - On the "RIM" tab (default), three permission groups are listed: Connections, Interactions, and User Data.  Set each permission to "Allow."
+  - When finished, choose "Save" from the menu.
-If login fails repeatedly, make sure you have good coverage and make sure that wireless is turned on (per my instructions in the previous section).
+\\
+If login fails repeatedly, make sure you have good coverage and make sure that wireless is turned on (per the instructions in the previous section).
 ==== General Usage ====
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 ==== Prerequisites ====
-New Mentor devices shipped directly from Mentor may be set to Desktop lock down mode which will require a password. The password is **636867**. Once you have entered the password open the "Windows Explorer" application in the box that opened below the password entry area. In Windows Explorer/My Device browse to "\FlashDrive\Setup" folder and delete the two files in that folder: DesktopConfig.cfg and DeviceConfig.cfg. Finally, reboot the device and the device will no longer be in desktop lockdown mode. Note: The Ranger application will put the device back in desktop lockdown mode during the install process.
+New Mentor devices shipped directly from Mentor may be set to Desktop lock down mode which will require a password.  Contact Ranger support to obtain the password.  Once you have entered the password open the "Windows Explorer" application in the box that opened below the password entry area. In Windows Explorer/My Device browse to "\FlashDrive\Setup" folder and delete the two files in that folder: DesktopConfig.cfg and DeviceConfig.cfg. Finally, reboot the device and the device will no longer be in desktop lockdown mode. Note: The Ranger application will put the device back in desktop lockdown mode during the install process.
 You need to check to see if your time and time zone are set properly. Double click the clock icon in the tray. Adjust the date, time, and time zone properties for your location.

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