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--- support:mobile:user_guide:installation_configuration [2008/09/09 15:13]
jfarnen Corrected spelling
+++ support:mobile:user_guide:installation_configuration [2011/12/07 11:02] (current)
jmather Remove Mentor Ranger password per request form Mentor Engineering.
@@ Line 2: / Line 2: @@
 ===== Motorola iXXX on Nextel =====
 ==== Prerequisites ====
 The Mobile Application requires that each Motorola iDEN phone be configured with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
+Any existing installation of the Ranger Mobile Application must be [[#deinstallation|deinstalled]] before installing a new version.
+==== Deinstallation ====
+**Important:** The Mobile Application requires a "clean install".  If the same or older version of the Mobile Application is already installed on the phone, that software must be deinstalled before installing the new version.
+To Deinstall the Ranger Mobile Application:
+  - From the home screen of the phone, choose the Menu Key and go to “Java Apps” or “Games and Apps."
+  - Use the directional arrows to highlight the Ranger Mobile Application icon but DO NOT launch the application.  Note that you might have to choose “More" to find the icon.
+  - With the Ranger Mobile Application icon highlighted, press the Menu Key.
+  - Choose "Deinstall".
+  - When prompted for confirmation, choose "Yes".
+  - When prompted regarding power loss, choose "OK"
+The application will be uninstalled.
 ==== Installation ====
 There are two alternatives for installing the Ranger Mobile Application on Nextel phones:
@@ Line 16: / Line 28: @@
 Installation requirements:
+  * Any previous version of the Ranger Mobile Application [[#deinstallation|deinstalled]] from the phone.
   * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
   * "Download Apps" installed on the phone.  To determine whether you have Download Apps apps installed: From the home screen of the phone, choose the menu key and go to Java Apps (you might have to choose "More" to see Java Apps).  In Java Apps, look for a red triangle icon named Download Apps.  If you don't see Download Apps, you can download it from [[http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html|Motorola]] and install it via a data cable.
 Installation instructions:
-  - Start Download Apps (From the home screen of the phone, choose the menu key and go to Java Apps [you might have to choose "More" to see Java Apps].  In Java Apps, choose the red triangle icon named Download Apps.)
+  - Start Download Apps (From the home screen of the phone, choose the menu key and go to "Java Apps" or "Games and Apps" [you might have to choose "More" to see Java Apps]. Once you're in "Java Apps" or "Games and Apps", choose the red triangle icon named Download Apps.)
   - Go into "New Purchases"
-  - Select the Ranger application, e.g. "Ranger V2.26."  The application will download to the phone.
+  - Select the Ranger application, e.g. "Ranger V2.44."  The application will download to the phone.
+\\
+Troubleshooting tips:
+  * Sometimes the phone needs to be rebooted before it will see an application in "New Purchases."
+  * Sometimes the phone needs a "[[reference_motorola_on_nextel#Master Reset|Master Reset]]" before it will see an applications in "New Purchases."
+  * Sometimes the phone has been misconfigured by Nextel and cannot access New Purchases.  Contact Nextel and have them troubleshoot the MAM connection.
 \\
   System Administrator Note
@@ Line 47: / Line 66: @@
 Installation requirements:
+  * Any previous version of the Ranger Mobile Application [[#deinstallation|deinstalled]] from the phone.
   * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
   * Data Cable
   * PC with OpenJAL installed.  [[http://developer.motorola.com/docstools/idenjal/openJAL/|Download OpenJAL]].
   * ZIP file containing the Ranger Mobile Application.
+\\
+**Important:** On Nextel phones with a micro-USB connector, such as the i680, you must set the USB connection for "Application Access."  The default setting is "Data Modem" and it is incompatible with OpenJAL.
+Instructions to enable "Application Access":
+  - Home Screen -> Menu Key -> Connections -> USB
+  - Choose "Application Access".  A check mark will appear next to that item.
+  - Choose Back and/or Exit until you return to the Home Screen.
+Now you can connect to the phone with OpenJAL.
 \\
 Installation instructions:
@@ Line 63: / Line 93: @@
 ===== Blackberry on Nextel=====
 ==== Installation ====
-The Blackberry application is installed via a data cable connection to your Windows PC.
+The BlackBerry application is installed via a data cable connection to your Windows or Mac computer.
+=== Requirements ===
 Installation requirements:
-  * Blackberry device with OS V4.1.x or higher.
+  * BlackBerry device with OS V4.6 or higher.
   * Data cable (USB)
-  * Blackberry Desktop Software V4.1 (downloadable from [[http://na.blackberry.com/eng/support/downloads/#tab_tab_desktop|BlackBerry]]) installed on a Windows PC.
+  * Windows or Mac computer with [[http://na.blackberry.com/eng/services/desktop/|Blackberry Desktop Software]] V5.0 or higher installed.
   * ZIP file containing the Ranger Mobile Application.
+=== Upgrading the BlackBerry Device Software ===
+**Important:** Before installing the Ranger Mobile Application, you must check to make sure your BlackBerry device has the latest BlackBerry Device Software.
+Instructions:
+  - Connect the BlackBerry to your computer via the data cable.
+  - On your computer, start the BlackBerry Desktop Manager.  Desktop Manager will connect to your BlackBerry.
+  - Choose "Application Loader".
+  - Under "Update Software" choose "Start" and follow the on-screen instructions.
+Note that it may take one hour or more to upgrade the BlackBerry Device Software.
+See [[http://na.blackberry.com/eng/support/software/desktop.jsp|BlackBerry Desktop Software Support]] for more information on BlackBerry Desktop Software and upgrading BlackBerry Device Software.
+=== Downloading the Ranger Mobile Application ===
 Installation instructions:
-  - Unzip the application files to a new folder on your hard drive.
+  - On your computer, unzip the application files to a new folder on your computer's hard drive.
-  - Plug the data cable into the Blackberry and PC
+  - Connect the BlackBerry to your computer with the data cable.
-  - Start the BlackBerry Desktop Software.  The Desktop Software will connect to the device.
+  - On your computer, start the BlackBerry Desktop Manager.  Desktop Manager will connect to your BlackBerry.
-  - Click on Application Loader.  After inspecting the device, the Application Loader Wizard will show the "Device Application Selection" screen.
+  - Choose "Application Loader."
-  - Choose the Add button, navigate to the folder where you unzipped the attachment, then select TOW2.ALX.  Ranger should then appear in the application list.
+  - Under "Add/Remove Applications," choose "Start."  After inspecting the device, the "Device Application Selection" screen will appear.
-  - Make sure the box next to Ranger is checked.  Then choose Next, then Finish, and the app will be downloaded to your BlackBerry.
+  - Choose "Browse..." and navigate to the folder where you unzipped the attachment.
+  - Select "TOW2.ALX" and choose "Open".  Ranger now appears in the application list. Make sure the box next to Ranger is checked.
+  - Choose "Next," then "Finish," and the app will be downloaded to your BlackBerry.
+  - When the update is complete, choose "Main Menu" to return to the main screen of BlackBerry Desktop Manager.
+  - Close BlackBerry Desktop Manager.  It's now safe to disconnect the BlackBerry from your computer.
+  - On the BlackBerry, you may see an Application Permissions popup.  It will ask "Would you like to grant Ranger Trusted Application status?"  Choose "Yes" on that popup.
-Note that sometimes the BlackBerry will soft reset after an application is installed.  You can tell the device has reset if you see an hourglass cursor (for up to 3 minutes) on the device screen.  Do not disconnect Desktop Manager until after the reset is complete and you see the home screen icons (the "ribbon") on the device screen.
+Note that sometimes the BlackBerry will reset after an application is installed.  You can tell the device has reset if you see an hourglass cursor (for up to 3 minutes) on the device screen.  Do not disconnect Desktop Manager until after the reset is complete and you see the home screen icons (the "ribbon") on the device screen.
-If the device locks up during or after installation, you can manually perform a soft reset (ALT + CAP + DEL at the same time) and try again.
+If the device locks up during or after installation, you can manually perform a reset (ALT + RIGHT SHIFT + DEL at the same time) and try again.
-**Important:** After installation is complete, you need to turn the wireless radio back on (Desktop Manager turns it off).  To turn wireless on, scroll through the ribbon until you reach an icon (usually second to last) that's labeled "Turn Wireless On" and press the scroll wheel.  The ribbon icon will change to show radio waves, and within 30 seconds you should see the Nextel coverage bars in the upper right corner of the screen.
+**Important:** After installation is complete, the Ranger mobile application will appear in the "Downloads" folder.  You can move the app to the BlackBerry home screen via the "Move to Folder" and "Move" menu options.
+**Important:** after installation is complete, you may need to turn the wireless radio back on.  To turn wireless on, scroll through the ribbon until you reach an icon (usually second to last) that's labeled "Turn Wireless On" and press the scroll wheel.  The ribbon icon will change to show radio waves, and within 30 seconds you should see the Nextel coverage bars in the upper right corner of the screen.
 ==== First Run ====
-The first time you run the app, you will be prompted with 3 or 4 permission popups.  These popups are a bit more complex than the ones on the Motorola phones.  Each popup has one or more checkboxes, plus Yes/No or Allow/Deny buttons.  What you need to do for each popup is check all the boxes (usually one, but sometimes two or more), then choose Yes or Allow.  This will ensure you only see the popups once.
+The first time you run the app, you will be prompted with one or more permission popups.  These popups are a bit more complex than the ones on the Motorola phones.  Each popup has one or more checkboxes, plus Yes/No or Allow/Deny buttons.  What you need to do for each popup is check all the boxes (usually one, but sometimes two or more), then choose Yes or Allow.  This will ensure you only see the popups once.
 Note that one of the popups will probably occur during Login while the "Please Wait..." screen is displayed.  If you are slow to check the boxes and choose Yes or Allow, login might fail.  That's OK.  If it fails, just try to login again.
-If login fails repeatedly, make sure you have good coverage and make sure that wireless is turned on (per my instructions in the previous section).
+If permission popups continue to be displayed or if permissions appear to be set incorrectly, you can adjust them directly via the device control panel:
+On BlackBerry OS 4.x:
+  - From the BlackBerry home screen, choose "Options."
+  - Choose "Security Options."
+  - Choose "Application Permissions."
+  - Highlight "Ranger," then choose "Edit Permissions" from the menu.
+  - Permissions are listed at the top of the screen.  Set each permission to "Allow."
+  - When finished, choose "Save" from the menu.
+On BlackBerry OS 5.x:
+  - From the BlackBerry home screen, choose "Options."
+  - Choose "Applications."
+  - Highlight "Ranger," then choose "Edit Permissions" from the menu.
+  - On the "RIM" tab (default), three permission groups are listed: Connections, Interactions, and User Data.  Set each permission to "Allow."
+  - When finished, choose "Save" from the menu.
+\\
+If login fails repeatedly, make sure you have good coverage and make sure that wireless is turned on (per the instructions in the previous section).
 ==== General Usage ====
@@ Line 142: / Line 213: @@
 ===== Mentor on Sprint Over-the-Air Installation =====
-This section describes the steps for setting up a Mentor device that already has the modem drivers installed and already can make an internet connection.
+This section describes the steps for setting up the Ranger Tow application on a Mentor device that already has the modem drivers installed and already can make an internet connection.
 ==== Prerequisites ====
+New Mentor devices shipped directly from Mentor may be set to Desktop lock down mode which will require a password.  Contact Ranger support to obtain the password.  Once you have entered the password open the "Windows Explorer" application in the box that opened below the password entry area. In Windows Explorer/My Device browse to "\FlashDrive\Setup" folder and delete the two files in that folder: DesktopConfig.cfg and DeviceConfig.cfg. Finally, reboot the device and the device will no longer be in desktop lockdown mode. Note: The Ranger application will put the device back in desktop lockdown mode during the install process.
+You need to check to see if your time and time zone are set properly. Double click the clock icon in the tray. Adjust the date, time, and time zone properties for your location.
 Verify the device has network connectivity. A X Icon over network indicator in the tray means you have no connection (you will see this for about 30 seconds to 1 minute after staring up/rebooting):
@@ Line 180: / Line 255: @@
 Wait for the Installing RangerSST RangerTowMentorInstall box to complete. Once the install is complete, reboot the device by selecting Start→Programs→Utilities→Software Reset.
-Once the device restarts, the Ranger Tow Application will start automatically and the device will be in security desktop lockdown mode.
+Once the device restarts, the Ranger Tow Application will start automatically and the device will be in security desktop lockdown mode. The Ranger Tow application is now ready to use and the install procedure is complete.
@@ Line 302: / Line 377: @@
 Once the device restarts, the Ranger Tow Application will start automatically and the device will be in security desktop lockdown mode.
 ===== Mentor Ranger TOW application Upgrade =====
 This section describes how to upgrade the Ranger to Application to the latest version using the Over-the-Air installation process.
@@ Line 310: / Line 384: @@
 Once the Ranger Tow Application has been installed, the device will be put into Desktop Security Lockdown Mode. In this mode the Ranger Tow application always starts when the device is booted up and the user has limited access to the desktop. Typically the user cannot access the desktop because the Ranger Tow application never really exits. Fox example, after "Logging Out" of Ranger Tow, the only option is to "Restart" which reboots the device and re-runs the Ranger Tow application.
-If the user does find a way to close the Ranger Tow application without rebooting the device (or the application crashes), the Mentor desktop looks as follows and has limited functionality. The start menu does nothing and the only option is to reboot the device via the "Reboot Device" icon.
+If the user does find a way to close the Ranger Tow application without rebooting the device, the Mentor desktop looks as follows and has limited functionality. The start menu does nothing and the only option is to reboot the device via the "Reboot Device" icon.
 {{mentorinstallscreen100.jpg}}
@@ Line 322: / Line 396: @@
 {{mentorinstallscreen120.jpg}}
-[[support:contact|Contact technical support]] to obtain the passwords to exit security lockout mode. Once the proper password has been entered, the device will reboot and you will see the Windows Desktop:
+The password to enter is **ADMINEXIT**. Note: You will not see the text being entered as you type the password. If you hit the wrong key or feel you did not press a key hard enough, simply start over. Once the proper password has been entered, the device will reboot and you will see the Windows Desktop:
 {{mentorinstallscreen010.jpg}}
-Note: Upgrading the application by running the Ranger Tow Install package or Re-running the tow application from MyDevice\FlashDrive\Tow click the "R icon" labeled Tow2_Mentor will put the device back in Security Lockdown mode.
+At this point, the administrator has full access to the desktop, Internet Explorer, and all other device features.
+When administration is complete, you need to return the device to normal operational mode.  To do so, simply start the Ranger Tow application. (Use Windows Explorer to open "MyDevice\FlashDrive\Tow\Tow2_Mentor.exe").  When Ranger Tow launches, all security restrictions are restored and the device returns to Security Lockdown Mode.
+Note: Upgrading the application by running the Ranger Tow Install package also returns the device to Security Lockdown mode.
 === Upgrading Ranger Tow ===

RangerSST Support Center

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