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--- support:mobile:user_guide:installation_configuration [2008/07/08 20:10]
jmather Fix title
+++ support:mobile:user_guide:installation_configuration [2011/12/07 11:02] (current)
jmather Remove Mentor Ranger password per request form Mentor Engineering.
@@ Line 1: / Line 1: @@
 ====== Mobile Application User Guide - Installation and Configuration ======
+===== Motorola iXXX on Nextel =====
-===== Motorola iDEN iXXX Phones on Nextel =====
 ==== Prerequisites ====
-The Ranger Mobile application requires that each phone have Nextel "packet data" service and a "public IP" address.
+The Mobile Application requires that each Motorola iDEN phone be configured with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
-To enable these services, call you Nextel representative and tell them to add "packet data with public IP" to all phones you intend to install the Ranger Mobile Application on.  Note that as of June 2008, "packet data with public IP" is $12.99/month ($9.99 for packet data and $3.00 for public IP) per phone.
+Any existing installation of the Ranger Mobile Application must be [[#deinstallation|deinstalled]] before installing a new version.
-//Check for a Public IP.//  From the home screen of the phone, choose the menu key and go to My Info (you might have to choose "More" to see My Info).  Scroll down to the Carrier IP field.  If the Carrier IP starts with "10." or "192.168." you DO NOT have a public IP and should call Nextel immediately.
+==== Deinstallation ====
+**Important:** The Mobile Application requires a "clean install".  If the same or older version of the Mobile Application is already installed on the phone, that software must be deinstalled before installing the new version.
-//Packet Data Not Working.//  Some phones might not "see" the packet data service unless the Name and Lines fields are filled out on the My Info screen.  To check for this issue: From the home screen of the phone, choose the menu key and go to My Info (you might have to choose "More" to see My Info).  If the Name field is blank, enter your name in it.  If the Line 1 field is blank, enter your phone number in it.   If the Line 2 field is blank, enter your phone number in it.
+To Deinstall the Ranger Mobile Application:
+  - From the home screen of the phone, choose the Menu Key and go to “Java Apps” or “Games and Apps."
+  - Use the directional arrows to highlight the Ranger Mobile Application icon but DO NOT launch the application.  Note that you might have to choose “More" to find the icon.
+  - With the Ranger Mobile Application icon highlighted, press the Menu Key.
+  - Choose "Deinstall".
+  - When prompted for confirmation, choose "Yes".
+  - When prompted regarding power loss, choose "OK"
+The application will be uninstalled.
 ==== Installation ====
 There are two alternatives for installing the Ranger Mobile Application on Nextel phones:
@@ Line 21: / Line 28: @@
 Installation requirements:
-  * Phone with "packet data and public ip."
+  * Any previous version of the Ranger Mobile Application [[#deinstallation|deinstalled]] from the phone.
+  * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
   * "Download Apps" installed on the phone.  To determine whether you have Download Apps apps installed: From the home screen of the phone, choose the menu key and go to Java Apps (you might have to choose "More" to see Java Apps).  In Java Apps, look for a red triangle icon named Download Apps.  If you don't see Download Apps, you can download it from [[http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html|Motorola]] and install it via a data cable.
 Installation instructions:
-  - Start Download Apps (From the home screen of the phone, choose the menu key and go to Java Apps [you might have to choose "More" to see Java Apps].  In Java Apps, choose the red triangle icon named Download Apps.)
+  - Start Download Apps (From the home screen of the phone, choose the menu key and go to "Java Apps" or "Games and Apps" [you might have to choose "More" to see Java Apps]. Once you're in "Java Apps" or "Games and Apps", choose the red triangle icon named Download Apps.)
   - Go into "New Purchases"
-  - Select the Ranger application, e.g. "Ranger V2.26."  The application will download to the phone.
+  - Select the Ranger application, e.g. "Ranger V2.44."  The application will download to the phone.
+\\
+Troubleshooting tips:
+  * Sometimes the phone needs to be rebooted before it will see an application in "New Purchases."
+  * Sometimes the phone needs a "[[reference_motorola_on_nextel#Master Reset|Master Reset]]" before it will see an applications in "New Purchases."
+  * Sometimes the phone has been misconfigured by Nextel and cannot access New Purchases.  Contact Nextel and have them troubleshoot the MAM connection.
 \\
   System Administrator Note
@@ Line 52: / Line 66: @@
 Installation requirements:
-  * Phone with "packet data and public ip."
+  * Any previous version of the Ranger Mobile Application [[#deinstallation|deinstalled]] from the phone.
+  * Phone with "[[reference_motorola_on_nextel#Packet Data With Public IP|packet data with public IP]]."
   * Data Cable
   * PC with OpenJAL installed.  [[http://developer.motorola.com/docstools/idenjal/openJAL/|Download OpenJAL]].
   * ZIP file containing the Ranger Mobile Application.
+\\
+**Important:** On Nextel phones with a micro-USB connector, such as the i680, you must set the USB connection for "Application Access."  The default setting is "Data Modem" and it is incompatible with OpenJAL.
+Instructions to enable "Application Access":
+  - Home Screen -> Menu Key -> Connections -> USB
+  - Choose "Application Access".  A check mark will appear next to that item.
+  - Choose Back and/or Exit until you return to the Home Screen.
+Now you can connect to the phone with OpenJAL.
 \\
 Installation instructions:
@@ Line 65: / Line 90: @@
   - When the download is complete, choose "Disconnect from Phone".
-==== Master Reset ====
-A Master Reset forces a Nextel phone to refresh it's network settings.  This is useful whenever Nextel has reconfigured your phone, particulary when you've switched from a Private IP (the default) to a Public IP (required by Ranger Mobile Application).
-To perform a Master Reset:
-  - Press the Menu key.
-  - Scroll to Settings and press OK key.  Note that Settings might be on Page 2, and if so, you need to press More to see it.
-  - Scroll to Advanced and press the OK key.
-  - Scroll to Connectivity and press the OK key.
-  - Scroll to Master Reset and press the OK key.
-  - Enter "000000" (six zeroes) for the Security Code and choose OK.
-  - Press YES to confirm.
-  - Press the OK key if warned to "see manual".  The phone will turn itself off.
-  - Wait 60 seconds, then turn the phone back on.  The phone will power up.
-  - If the phone prompts to "update your browser info," choose OK.
 ===== Blackberry on Nextel=====
 ==== Installation ====
-The Blackberry application is installed via a data cable connection to your Windows PC.
+The BlackBerry application is installed via a data cable connection to your Windows or Mac computer.
+=== Requirements ===
 Installation requirements:
-  * Blackberry device with OS V4.1.x or higher.
+  * BlackBerry device with OS V4.6 or higher.
   * Data cable (USB)
-  * Blackberry Desktop Software V4.1 (downloadable from [[http://na.blackberry.com/eng/support/downloads/#tab_tab_desktop|BlackBerry]]) installed on a Windows PC.
+  * Windows or Mac computer with [[http://na.blackberry.com/eng/services/desktop/|Blackberry Desktop Software]] V5.0 or higher installed.
   * ZIP file containing the Ranger Mobile Application.
+=== Upgrading the BlackBerry Device Software ===
+**Important:** Before installing the Ranger Mobile Application, you must check to make sure your BlackBerry device has the latest BlackBerry Device Software.
+Instructions:
+  - Connect the BlackBerry to your computer via the data cable.
+  - On your computer, start the BlackBerry Desktop Manager.  Desktop Manager will connect to your BlackBerry.
+  - Choose "Application Loader".
+  - Under "Update Software" choose "Start" and follow the on-screen instructions.
+Note that it may take one hour or more to upgrade the BlackBerry Device Software.
+See [[http://na.blackberry.com/eng/support/software/desktop.jsp|BlackBerry Desktop Software Support]] for more information on BlackBerry Desktop Software and upgrading BlackBerry Device Software.
+=== Downloading the Ranger Mobile Application ===
 Installation instructions:
-  - Unzip the application files to a new folder on your hard drive.
+  - On your computer, unzip the application files to a new folder on your computer's hard drive.
-  - Plug the data cable into the Blackberry and PC
+  - Connect the BlackBerry to your computer with the data cable.
-  - Start the BlackBerry Desktop Software.  The Desktop Software will connect to the device.
+  - On your computer, start the BlackBerry Desktop Manager.  Desktop Manager will connect to your BlackBerry.
-  - Click on Application Loader.  After inspecting the device, the Application Loader Wizard will show the "Device Application Selection" screen.
+  - Choose "Application Loader."
-  - Choose the Add button, navigate to the folder where you unzipped the attachment, then select TOW2.ALX.  Ranger should then appear in the application list.
+  - Under "Add/Remove Applications," choose "Start."  After inspecting the device, the "Device Application Selection" screen will appear.
-  - Make sure the box next to Ranger is checked.  Then choose Next, then Finish, and the app will be downloaded to your BlackBerry.
+  - Choose "Browse..." and navigate to the folder where you unzipped the attachment.
+  - Select "TOW2.ALX" and choose "Open".  Ranger now appears in the application list. Make sure the box next to Ranger is checked.
+  - Choose "Next," then "Finish," and the app will be downloaded to your BlackBerry.
+  - When the update is complete, choose "Main Menu" to return to the main screen of BlackBerry Desktop Manager.
+  - Close BlackBerry Desktop Manager.  It's now safe to disconnect the BlackBerry from your computer.
+  - On the BlackBerry, you may see an Application Permissions popup.  It will ask "Would you like to grant Ranger Trusted Application status?"  Choose "Yes" on that popup.
-Note that sometimes the BlackBerry will soft reset after an application is installed.  You can tell the device has reset if you see an hourglass cursor (for up to 3 minutes) on the device screen.  Do not disconnect Desktop Manager until after the reset is complete and you see the home screen icons (the "ribbon") on the device screen.
+Note that sometimes the BlackBerry will reset after an application is installed.  You can tell the device has reset if you see an hourglass cursor (for up to 3 minutes) on the device screen.  Do not disconnect Desktop Manager until after the reset is complete and you see the home screen icons (the "ribbon") on the device screen.
-If the device locks up during or after installation, you can manually perform a soft reset (ALT + CAP + DEL at the same time) and try again.
+If the device locks up during or after installation, you can manually perform a reset (ALT + RIGHT SHIFT + DEL at the same time) and try again.
-**Important:** After installation is complete, you need to turn the wireless radio back on (Desktop Manager turns it off).  To turn wireless on, scroll through the ribbon until you reach an icon (usually second to last) that's labeled "Turn Wireless On" and press the scroll wheel.  The ribbon icon will change to show radio waves, and within 30 seconds you should see the Nextel coverage bars in the upper right corner of the screen.
+**Important:** After installation is complete, the Ranger mobile application will appear in the "Downloads" folder.  You can move the app to the BlackBerry home screen via the "Move to Folder" and "Move" menu options.
+**Important:** after installation is complete, you may need to turn the wireless radio back on.  To turn wireless on, scroll through the ribbon until you reach an icon (usually second to last) that's labeled "Turn Wireless On" and press the scroll wheel.  The ribbon icon will change to show radio waves, and within 30 seconds you should see the Nextel coverage bars in the upper right corner of the screen.
 ==== First Run ====
-The first time you run the app, you will be prompted with 3 or 4 permission popups.  These popups are a bit more complex than the ones on the Motorola phones.  Each popup has one or more checkboxes, plus Yes/No or Allow/Deny buttons.  What you need to do for each popup is check all the boxes (usually one, but sometimes two or more), then choose Yes or Allow.  This will ensure you only see the popups once.
+The first time you run the app, you will be prompted with one or more permission popups.  These popups are a bit more complex than the ones on the Motorola phones.  Each popup has one or more checkboxes, plus Yes/No or Allow/Deny buttons.  What you need to do for each popup is check all the boxes (usually one, but sometimes two or more), then choose Yes or Allow.  This will ensure you only see the popups once.
 Note that one of the popups will probably occur during Login while the "Please Wait..." screen is displayed.  If you are slow to check the boxes and choose Yes or Allow, login might fail.  That's OK.  If it fails, just try to login again.
-If login fails repeatedly, make sure you have good coverage and make sure that wireless is turned on (per my instructions in the previous section).
+If permission popups continue to be displayed or if permissions appear to be set incorrectly, you can adjust them directly via the device control panel:
+On BlackBerry OS 4.x:
+  - From the BlackBerry home screen, choose "Options."
+  - Choose "Security Options."
+  - Choose "Application Permissions."
+  - Highlight "Ranger," then choose "Edit Permissions" from the menu.
+  - Permissions are listed at the top of the screen.  Set each permission to "Allow."
+  - When finished, choose "Save" from the menu.
+On BlackBerry OS 5.x:
+  - From the BlackBerry home screen, choose "Options."
+  - Choose "Applications."
+  - Highlight "Ranger," then choose "Edit Permissions" from the menu.
+  - On the "RIM" tab (default), three permission groups are listed: Connections, Interactions, and User Data.  Set each permission to "Allow."
+  - When finished, choose "Save" from the menu.
+\\
+If login fails repeatedly, make sure you have good coverage and make sure that wireless is turned on (per the instructions in the previous section).
 ==== General Usage ====
@@ Line 132: / Line 183: @@
 === Over-The-Air Installation ===
-Open Internet Explorer on your Mogul device. Enter the following URL:
+Open Internet Explorer **on your Mogul device**. Enter the following URL:
-   http://jason.devoutr.net/ranger/releases.html
+   http://www1.rangersst.com/mobile
-Click the latest release file version at the top of this web page page. If a previous version of the Ranger application exists, the device will inform you it will uninstall this previous version before installing the new version. The device will also prompt you to install to your "device" or to the "Storage Card". It is best to use the storage card option whenever possible because the device memory fills up fast and things start slowing down and acting strange when the device memory gets low.
+Click the Mogul link, then click the latest release file version at the top of this web page page. If a previous version of the Ranger application exists, the device will inform you it will uninstall this previous version before installing the new version. The device will also prompt you to install to your "device" or to the "Storage Card". It is best to use the storage card option whenever possible because the device memory fills up fast and things start slowing down and acting strange when the device memory gets low.
 After clicking the Install softkey, you should see a success message. Press OK to close the install. The Ranger Tow application is installed and you will see a Ranger Icon in the Start Menu -> Programs area. Double click this icon to run the Tow application.
@@ Line 155: / Line 206: @@
 ==== General Usage ====
 You navigate between screens by using the soft keys (Next or Back) or clicking a menu item directly on the screen.
 ===== Mentor on Sprint =====
-This section describes the steps for setting up a fresh out-of-the box Mentor device with both the Modem drivers and the Ranger Tow application.
+The two sections below describe the installation and upgrade steps for the Mentor device.
+The first section is the installation process for devices that come pre-setup with Sprint accounts and already have network connectivity (Over-the-Air install). The second section is the full install process for devices that do not have the modem drivers installed (a compact flash card must be used). The third section describes how to upgrade the Ranger Tow application to the latest version.
+===== Mentor on Sprint Over-the-Air Installation =====
+This section describes the steps for setting up the Ranger Tow application on a Mentor device that already has the modem drivers installed and already can make an internet connection.
+==== Prerequisites ====
+New Mentor devices shipped directly from Mentor may be set to Desktop lock down mode which will require a password.  Contact Ranger support to obtain the password.  Once you have entered the password open the "Windows Explorer" application in the box that opened below the password entry area. In Windows Explorer/My Device browse to "\FlashDrive\Setup" folder and delete the two files in that folder: DesktopConfig.cfg and DeviceConfig.cfg. Finally, reboot the device and the device will no longer be in desktop lockdown mode. Note: The Ranger application will put the device back in desktop lockdown mode during the install process.
+You need to check to see if your time and time zone are set properly. Double click the clock icon in the tray. Adjust the date, time, and time zone properties for your location.
+Verify the device has network connectivity. A X Icon over network indicator in the tray means you have no connection (you will see this for about 30 seconds to 1 minute after staring up/rebooting):
+{{mentorinstallscreen060.jpg}}
+Icon indicating you have network connectivity:
+{{mentorinstallscreen070.jpg}}
+=== Download & Install Ranger for Mentor ===
+   -From the Windows CE desktop, click on the Internet Explorer icon. Browse to:
+    http://www1.rangersst.com/mobile
+    Note: If the virtual keypad does not automatically popup when you
+    click in Internet Explorer's address area, you can manually force
+    the virtual keypad to be shown by pressing the F5 key or by clicking
+    the pen icon in the very bottom right corner of the screen.
+    -Next, you will see the "Ranger Tow Mobile Releases" web page. Click the Mentor (Windows CE) device link.
+    -Next, you will see the "Ranger Tow Mentor Releases" web page. Click the latest Mentor Production CAB Install file link (the one at the top is always the latest).
+    -Finally, you will be prompted to download the File. Select the "Save this program to disk" option and press OK. You will be prompted for the location where you want to save this file. You want to save this install file to the "FlashDrive." Find the "FlashDrive" by clicking the yellow folder with the up arrow (next to "Save As" prompt). Keep clicking this icon until you see "My Device" in the list. Double Click "My Device". Then Double Click "FlashDrive". Press the OK button in the upper right corner. The download process will start - this file may take a while (5-10 minutes) to download.
+Once the application has downloaded, close Internet Explorer and open the "My Device" link on the desktop.
+{{mentorinstallscreen010.jpg}}
+Next, navigate to the "FlashDrive" and double click the TowMentorInstall icon to begin the install process.
+{{mentorinstallscreen080.jpg}}
+You will see a popup prompt after double clicking on the TowMentorInstall icon. Simply press OK in this box without changing any settings.
+{{mentorinstallscreen090.jpg}}
+Wait for the Installing RangerSST RangerTowMentorInstall box to complete. Once the install is complete, reboot the device by selecting Start→Programs→Utilities→Software Reset.
+Once the device restarts, the Ranger Tow Application will start automatically and the device will be in security desktop lockdown mode. The Ranger Tow application is now ready to use and the install procedure is complete.
+===== Mentor on Sprint using Compact Flash Card =====
+This section describes the steps for setting up a fresh out-of-the box Mentor device with both the Modem drivers and the Ranger Tow application on the compact flash card.
 ==== Prerequisites ====
@@ Line 275: / Line 377: @@
 Once the device restarts, the Ranger Tow Application will start automatically and the device will be in security desktop lockdown mode.
+===== Mentor Ranger TOW application Upgrade =====
+This section describes how to upgrade the Ranger to Application to the latest version using the Over-the-Air installation process.
 === About Desktop Security Lockdown Mode ===
@@ Line 280: / Line 384: @@
 Once the Ranger Tow Application has been installed, the device will be put into Desktop Security Lockdown Mode. In this mode the Ranger Tow application always starts when the device is booted up and the user has limited access to the desktop. Typically the user cannot access the desktop because the Ranger Tow application never really exits. Fox example, after "Logging Out" of Ranger Tow, the only option is to "Restart" which reboots the device and re-runs the Ranger Tow application.
-If the user does find a way to close the Ranger Tow application without rebooting the device (or the application crashes), the Mentor desktop looks as follows and has limited functionality. The start menu does nothing and the only option is to reboot the device via the "Reboot Device" icon.
+If the user does find a way to close the Ranger Tow application without rebooting the device, the Mentor desktop looks as follows and has limited functionality. The start menu does nothing and the only option is to reboot the device via the "Reboot Device" icon.
 {{mentorinstallscreen100.jpg}}
@@ Line 292: / Line 396: @@
 {{mentorinstallscreen120.jpg}}
-[[support:contact|Contact technical support]] to obtain the passwords to exit security lockout mode.
+The password to enter is **ADMINEXIT**. Note: You will not see the text being entered as you type the password. If you hit the wrong key or feel you did not press a key hard enough, simply start over. Once the proper password has been entered, the device will reboot and you will see the Windows Desktop:
+{{mentorinstallscreen010.jpg}}
+At this point, the administrator has full access to the desktop, Internet Explorer, and all other device features.
+When administration is complete, you need to return the device to normal operational mode.  To do so, simply start the Ranger Tow application. (Use Windows Explorer to open "MyDevice\FlashDrive\Tow\Tow2_Mentor.exe").  When Ranger Tow launches, all security restrictions are restored and the device returns to Security Lockdown Mode.
+Note: Upgrading the application by running the Ranger Tow Install package also returns the device to Security Lockdown mode.
+=== Upgrading Ranger Tow ===
+Once you are out of Security Lockdown mode (described above), you can follow the steps in the "Mentor on Sprint Over-the-Air Installation " section above: [[installation_configuration#Mentor on Sprint Over-the-Air Installation |Mentor on Sprint Over-the-Air Installation ]]
+Note: You will be prompted that the Application is already installed. Press OK to re-install.
+Note: There will be some prompts indicating some font files are in use. Press NO when prompted to try again.

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