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--- support:map:user_guide [2009/11/24 13:46]
jsemik
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-  -   * Ordered List Item
-====== Map User Guide ======
-===== Overall View =====
-The map opens up initially in the Overall View tab, Shown Below
-There are 4 tabs across the top of the map. When each tab is opened, corresponding tabs are expanded on the right side of the map.(see below)
-The Overall View will show all the trucks with the status and direction the truck is going on a icon above each. When you click on a truck, a bubble will open(see below)  As you will see the bubble shows the overview, driver, job, and GPS. (We will explain this info later)
-==== Map Detail ====
-This tab will show the dispatcher the truck assigned to a specific job. When this tab is opened it will be blank until the dispatcher clicks on a specific job on the "map detail" menu.  When this accordian is opened you will see all jobs.  When you click on the job ID it will show the truck assigned and put a blue push pin on location (L) and a red push pin on destination (D).  See Below
-==== Section controls ====
-By default, only one section can be open at a time.  Therefore, if no sections are pinned open, when one section is expanded, all others will close.  However, the user can control which sections are pinned open.
-  * Expand section (+ button): drop down the section, and all non-pinned sections will close
-  * Collapse section (- button): roll up the section
-  * Pin open section (sideways pin button): click to force the section to stay open, even if any other section is expanded
-  * Unpin section (upright pin button): click to unpin the button, allowing it to close if any other section is expanded
-In the image above, the Zoom/Pan section is pinned open, the Truck types section is expanded, and all other sections are collapsed.
-==== Company-wide settings ====
-Labels can be customized to save space, be more or less descriptive, etc. for the company.  If the label is modified on any open map and saved, every map that is opened afterwards will use these new settings.  The label templates use descriptors, listed below, to determine the position of a piece of data in the label.  Every time the map is refreshed, the label is rebuilt according to truck data after that load.
-^Descriptor^Values^
-|{directionIcon}|If the truck device is capable of returning a direction in degrees, this value is converted to one of eight values: N, S, W, E, NW, NE, SW, SE.  This is then translated to one of eight icons which can be displayed in the label.|
-|{truckNumber}|The truck number, as displayed in the truck list.|
-|{truckStatus}|Available\\ ASSIGNDRIVER\\ ENROUTE\\ ARRIVED\\ HOOKED\\ DROPPED|
-|{truckShortStatus}|Blank (Available)\\ AD (ASSIGNDRIVER)\\ E (ENROUTE)\\ A (ARRIVED)\\ H (HOOKED)\\ D (DROPPED)|
-Label templates can be specified for both assigned and unassigned trucks.  It may be desirable, for a company with a large number of vehicles on the map, to customize the unassigned truck label to not show the status at all, saving map space.
-=== Examples ===
-For truck 101, headed in direction 323 degrees (NW), not currently assigned to a job, and\\ truck 102, headed in direction 125 degrees (SE), assigned to and enroute to a job:
-^Template^Display^
-|Assigned: {directionIcon} {truckNumber} - {truckStatus}\\ Unassigned: {directionIcon} {truckNumber} - {truckStatus}|{{:support:map:nw_1.gif|}} 101 - Available\\ {{:support:map:sw_1.gif|}} 102 - ENROUTE|
-|Assigned: {directionIcon} {truckNumber} - {truckShortStatus}\\ Unassigned: {directionIcon} {truckNumber}|{{:support:map:nw_1.gif|}} 101\\ {{:support:map:sw_1.gif|}} 102 - E|
-|Assigned: {truckNumber} - {truckStatus}\\ Unassigned: {truckNumber} - {truckStatus}|101 - Available\\ 102 - ENROUTE|
-===== Unassigned Job Tab =====
-The Unassigned job tab allows the dispatcher to see the closest "available" or "available + dropped" trucks to that particle job. See Below  NOTE:  This setting is a company specific setting and can be changed by each company. Also each company can specify how many trucks they wish to see. (See the "settings" and "trucks" tab further down in the wiki for instructions on how to do this)
-The dispatcher can assign the call to the driver by left clicking and dragging truck to the incident push pin.  See Below Note: the job MUST be GeoCoded correctly (Green) for this to work the way it was intended.  If there is no actual address in the incident nothing will show up on the map when dispatcher clicks on that job.
-===== Job information =====
-If you expand the job section, and hover the mouse over a job number, a popup will appear with job details.
-===== Known issues =====
-^Issue  ^Current workaround  ^
-|When clicking on the Map link in the menu, and opening a new window, sometimes the map doesn't load  |Close the new window or browser tab, and attempt to click the link again  |
-|The filters (trucks, truck types, jobs) aren't checked by default on load  |On map load, drop down the truck type filters, and manually check them  |
-|On map reload (for browser resize, etc.) the current state of selected filters is not maintained.  |After the map reloads, select the desired filters.  |
-|If the map is not used for 60 minutes, the session will timeout.  Note that the map will continue to be updated every 15 seconds up until the 60 minute mark, but if no zooming/highlighting is performed, the session will timeout.  |Try selecting the Track/Zoom tool and highlighting an area on  the Overall View map.  It should open the Map Detail tab and load the map for the area you highlighted.  |
-|.  |
-|Job filters do not yet work.  |Upcoming feature.  |
-|Zoom feature does not work in Safari web browser on Macintosh computers.  |Safari not yet supported.  Use Internet Explorer, Firefox, or Chrome.  |
-===== Tips/recommendations =====
-  * Resizing the browser window forces the map to be reloaded, which is a time-consuming operation.  We recommend that you set the browser window to the desired size and simply use the Track/Zoom tool to zoom in and out of the map.
-  * The map appears to work better in Internet Explorer v7.
-  * Network connection speed and computing power are critical aspects of overall application performance.  Network connection speeds can be tested in a Flash-capable browser at:
-[[http://www.dslreports.com/speedtest?flash=1]]

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