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--- support:map:user_guide:overall_view [2011/01/19 14:04]
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+++ support:map:user_guide:overall_view [2011/01/19 15:42] (current)
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@@ Line 3: / Line 3: @@
 ====== Introduction ======
 {{:support:map:user_guide:overall_view_2.jpg|}}
-  * This is the default view that opens up when the map is launched.
+  * This is the default view that opens up when the map is launched.  The map is automatically sized to show all trucks.
   * Truck icons can be trucks, as shown above, or smaller circles, as shown below.  The smaller icons are provided as an option for larger fleets.  This setting can be edited by a company Ranger administrator on the ''Configuration/Company setup/Map options'' screen.
   * Truck labels can use a large font, as shown above, or a smaller font, as shown below.  The smaller font is provided as an option for larger fleets.  This setting can be edited by a company Ranger administrator on the ''Configuration/Company setup/Map options'' screen.
 {{:support:map:user_guide:map_overall_circle_icons.jpg|}}
+====== Map controls ======
+These are the controls that are displayed on top of the map.
+^Control^Description^
+|All Trucks|If this button is selected, it will be displayed in bold.  If selected, every time the map is refreshed, the map will be automatically sized to show every selected truck in the fleet.|
+|Save Current View|If this button is selected, the center and size of the map will be saved for re-use later.|
+|{{:support:map:user_guide:map_return_to_view_icon.jpg|}} (return to saved position)|If the user has previously clicked the ''Save Current View'' button, clicking this button will move the map back to that view.|
+====== Display configuration ======
-There are 4 tabs across the top of the map. When each tab is opened, correspoding tabs or accordians are expanded on the right side of the map
+{{:support:map:user_guide:map_config_screen.jpg|}}
-As you will notice you can access many of the same info from different places.
+  * As noted above, truck icons and labels can be customized.
+  * Labels can be customized to save space, be more or less descriptive, etc. for the company.  If the label is modified on any open map and saved, every map that is opened afterwards will use these new settings.
+  * The label templates use descriptors, listed below, to determine the position of a piece of data in the label.  Every time the map is refreshed, the label is rebuilt according to truck data after that load.
-===== Overall View =====
-This tab will show all the trucks with the status and direction the truck is going on a icon above each.
-{{:support:map:user_guide:overall_view_2.jpg|}}
-When you click on a truck a bubble will open (See below) As you will see, the bubble shows the overview, driver, jon and GPS. (We will explain this info later)
-{{:support:map:user_guide:bubble.jpg|}}
-This is a good tab to look, at a glance, where all of your trucks are and what their status is.
-===== Map Detail =====
-This tab will show the dispatcher the specific truck assigned to a specific job. When this tab is opened it will be blank until the dispatcher clicks on a specific job on the "Map Detail Tool" menu.  When this accordian is opened you will see all jobs.  When you click on the job ID it will show the truck assigned and put a blue push pin on location (L) and a red push pin on destination (D).  See Below
-{{:support:map:user_guide:map_detail.jpg|  * Unordered List Item
-}}
-===== Address Lookup/Job Position Update =====
-This tab will allow you to look up location/destination of specific jobs.  It also will help you Geocode job location or destination that you don't have addresses for.
-When you open this tab it will be blank.  You will need to open "job" tab at the right under the "Address Lookup Tool". From there you click on which job you want.  When you click on it a blue Location (L)pin and a red Destination (D) push pin will appear.  (If job doesn't have Geocodeable addresses it will be red instead of green in job accordian and it will show a red balloon on the map).
-{{:support:map:user_guide:address_look_up.jpg|}}
-What is nice about this tab is you can move pins or balloons to get proper job address by left clicking on them and moving them to proper location.  You can also type in different address in bubble.  Once you change the address you click on "Update this job with this location" or "Cancel Relocation".
-Note: Not only will map update but any changes will also automatically update in Tracker.
-===== Unassigned Job =====
-This tab will allow the dispatcher to see the closest "available" and "available + Dropped" trucks to that particular job.
-See Below  NOTE:  This setting a company specific setting and can be changed by each company. Also each company can set up how many trucks they wish to see on this screen. (See the settings and trucks tab further down in the wiki for instructions on how to set this up)
-{{:support:map:user_guide:unassigned_job.jpg|}}
-The dispatcher can assign the call to the driver by left clicking on the truck and dragging it to the incident push pin.  NOTE:  the address MUST be Geocoded correctly (Green)for this option to work the way it was intended. If there is no actual Geocodable address in the incident then nothing will show up when the dispatcher clicks on that job.
-==== Section controls ====
-By default, only one section can be open at a time.  Therefore, if no sections are pinned open, when one section is expanded, all others will close.  However, the user can control which sections are pinned open.
-  * Expand section (+ button): drop down the section, and all non-pinned sections will close
-  * Collapse section (- button): roll up the section
-  * Pin open section (sideways pin button): click to force the section to stay open, even if any other section is expanded
-  * Unpin section (upright pin button): click to unpin the button, allowing it to close if any other section is expanded
-In the image above, the Zoom/Pan section is pinned open, the Truck types section is expanded, and all other sections are collapsed.
-==== Company-wide settings ====
-Labels can be customized to save space, be more or less descriptive, etc. for the company.  If the label is modified on any open map and saved, every map that is opened afterwards will use these new settings.  The label templates use descriptors, listed below, to determine the position of a piece of data in the label.  Every time the map is refreshed, the label is rebuilt according to truck data after that load.
 ^Descriptor^Values^
@@ Line 91: / Line 38: @@
 |Assigned: {truckNumber} - {truckStatus}\\ Unassigned: {truckNumber} - {truckStatus}|101 - Available\\ 102 - ENROUTE|
-=====Truck Bubble  =====
+====== Truck information ======
+{{:support:map:user_guide:bubble.jpg|}}
-When you click on the truck a bubble will appear. See Below.  The bubble will have 4 tabs (Overview, Driver, Job, & GPS).
+  * Clicking on a truck icon will show a popup with truck information, as shown above.
+  * The popup will have three tabs, ''Overview'', ''Driver'', and ''GPS''.  Optionally, if the truck is assigned to a job, a fourth ''Job'' tab will be displayed.
-The **Overview** folder will show truck #, driver name, status, speed, & type of truck.  More importantly it will show the communication status of device and whether the truck is moving or stopped.
+    * ''Overview'': shows truck #, driver name, status, speed, & type of truck.  More importantly it will show the communication status of device and whether the truck is moving or stopped.
+    * ''Job'': gives an overview of the job. Job #, requested by, reason, priority, incident & desination.  You can also find the incident and destination Note:  The address must be Geocodable for this feature to work the way it was intended.
-The **Job** folder will give an overview of the job. Job #, requested by, reason, priority, incident & desination.  You can also find the incident and destination Note:  The address must be Geocodable for this feature to work the way it was intended.
+    * ''GPS'': shows the dispatcher the connection status and GPS fix status.  These items will have a green check mark, yellow triangle or red circle.  The icon will become yellow at 2x the push interval the company is set at and the icon will be become red at 3x the push interval the company is set at.
+  * Truck colors are based on truck status:
-The **GPS** folder will show the dispatcher the connection status and GPS fix status.  These items will have a green check mark, yellow triangle or red circle.  The icon will become yellow at 2x the push interval the company is set at and the icon will be become red at 3x the push interval the company is set at.
+^Truck color^Truck status^
+|Green|Available, not assigned to any job|
+|Red|Assigned to a job, but no further status|
+|Turquoise|Enroute|
+|Orange|Arrived|
+|Blue|Hooked|
+|Yellow|Dropped|
-===== Job information =====
+  * Truck icons are different based on truck.  For large truck icons, the truck represents the type of truck.  For small circle icons, the labels are as follows:
-If you expand the job section, and hover the mouse over a job number, a popup will appear with job details.
+^Truck letter^Truck type^
+|H|Heavy duty|
+|L|Light duty|
+|F|Flat bed|
+|M|Any other type|
-===== Known issues =====
+====== Job information ======
+{{:support:map:user_guide:map_job_popup.jpg|}}
+  * Clicking on a truck icon will show a popup with truck information, as shown above.
+  * The popup will have two tabs, ''Job'' and ''Times''.
+    * ''Job'': shows job # and other pertinent job details.  The ''Locate Location/Destination'' link will find the other address pin and popup the job bubble.  The ''Hide Job'' link will hide the job pins.
+    * ''Times'': shows the following status times for the job: call time, scheduled time, enroute time, hook time, and drop time.
-^Issue  ^Current workaround  ^
-|When clicking on the Map link in the menu, and opening a new window, sometimes the map doesn't load  |Close the new window or browser tab, and attempt to click the link again  |
-|The filters (trucks, truck types, jobs) aren't checked by default on load  |On map load, drop down the truck type filters, and manually check them  |
-|On map reload (for browser resize, etc.) the current state of selected filters is not maintained.  |After the map reloads, select the desired filters.  |
-|If the map is not used for 60 minutes, the session will timeout.  Note that the map will continue to be updated every 15 seconds up until the 60 minute mark, but if no zooming/highlighting is performed, the session will timeout.  |Try selecting the Track/Zoom tool and highlighting an area on  the Overall View map.  It should open the Map Detail tab and load the map for the area you highlighted.  |
-|.  |
-|Job filters do not yet work.  |Upcoming feature.  |
-|Zoom feature does not work in Safari web browser on Macintosh computers.  |Safari not yet supported.  Use Internet Explorer, Firefox, or Chrome.  |
-===== Tips/recommendations =====
+====== Tips/recommendations ======
-  * Resizing the browser window forces the map to be reloaded, which is a time-consuming operation.  We recommend that you set the browser window to the desired size and simply use the Track/Zoom tool to zoom in and out of the map.
-  * The map appears to work better in Internet Explorer v7.
   * Network connection speed and computing power are critical aspects of overall application performance.  Network connection speeds can be tested in a Flash-capable browser at:
 [[http://www.dslreports.com/speedtest?flash=1]]

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