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--- support:faq [2010/02/18 12:41]
jsemik
+++ support:faq [2016/02/29 12:53] (current)
seyers
@@ Line 1: / Line 1: @@
-====== Frequently Asked Questions ======
+====== How do I force log out a truck from the map? ======
-**Your messages from the dispatcher are not being received by your drivers**
+Go to the map tab and click on the truck from the right panel under the green "Trucks" bar.
-      Ranger service may be down.  Go to your server and check and see if it running.
-          If it is, call support ASAP
-          If it isn't, double click Ranger Engine Icon.  This should start it up.
-             If this doesn't start server call Tracker.
-**No Ranger ID is showing up**
+{{:support:log_out_truck_41tt.png|}}
-      Same as above.
+ Right-click on the desired truck and choose "Log out truck" from the dropdown menu.
+{{:support:forcelogoff.png|}}
-===== Phone Setup Questions =====
+====== How do I Find out my Company Number for driver log in? ======
-  - **Ranger does not appear in my list of applications to download?**
-     * Check to make sure your phones phone number is in the 'My Info' Section
-         - Press the 'Menu' Key
-         - Move to 'Settings' and Select 'OK'
-         - Scroll to 'My Info' and Select 'OK'
-         - Look for 'Line 1'  -  This should have the number of this phone listed
-         - If not, select 'Edit' and then enter the 10-digit phone number and then 'Save'
-     * Go back to 'New Purchases' and see if the Ranger Application is now available to download
-  - **"Messages are not going to the phone (I can't send calls.)"  What do I do?**
-         * Verify that your driver codes match in Tracker and www.RangerSST.com
+Go to the Main Menu and click on Configuration, Company set up, Billing and see the company number at the top.
-===== Login/Logout =====
+{{:support:company_id.png|}}
-  * **Why do I login?**\\ Login enables the driver and truck in the Ranger and Tracker system and makes them ready to take calls
-  * **Why do I logout?**\\ Logout prevents the driver and the truck from being assigned calls in the Ranger and Tracker system.
-  * **How do I login to the Ranger Application?**\\ Login will require Driver Number, a Truck Number, PIN number and the Odometer reading on the Truck.  It will also require the Driver to answer a question about inspection.  A company number may sometimes be required.  The dispatcher will have the company number.
+====== Why don't I see the vehicle in the Lot? ======
-  * **What happens if I don’t complete the Login?**\\ The driver and the Truck will not be available to be assigned calls from the Ranger Application.\\
-  * **What happens if I forget to Logout?**\\ Calls and messages will continue to be sent to the Driver/Truck.\\ Your dispatcher will not be happy, as Tracker will think you are available to take calls.
-  * **How do I logout of the Ranger Application?**\\ Logout will move any open calls to “Un-assigned” if a driver does the LOGOUT process.  After highlighting LOGOUT, the driver enters the ending Odometer.\\

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