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support:faq
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support:faq [2010/02/18 12:10] jsemik |
support:faq [2016/02/29 12:53] (current) seyers |
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| - | ====== Frequently Asked Questions ====== | + | ====== How do I force log out a truck from the map? ====== |
| - | == f == | + | Go to the map tab and click on the truck from the right panel under the green "Trucks" bar. |
| - | Your ZIM Server has gone down and needs to be reset. | + | {{:support:log_out_truck_41tt.png|}} |
| + | Right-click on the desired truck and choose "Log out truck" from the dropdown menu. | ||
| - | ===== Phone Setup Questions ===== | + | {{:support:forcelogoff.png|}} |
| - | - **Ranger does not appear in my list of applications to download?** | + | |
| - | * Check to make sure your phones phone number is in the 'My Info' Section | + | |
| - | - Press the 'Menu' Key | + | |
| - | - Move to 'Settings' and Select 'OK' | + | |
| - | - Scroll to 'My Info' and Select 'OK' | + | |
| - | - Look for 'Line 1' - This should have the number of this phone listed | + | |
| - | - If not, select 'Edit' and then enter the 10-digit phone number and then 'Save' | + | |
| - | * Go back to 'New Purchases' and see if the Ranger Application is now available to download | + | |
| - | - **"Messages are not going to the phone (I can't send calls.)" What do I do?** | + | |
| - | * Verify that your driver codes match in Tracker and www.RangerSST.com | + | |
| - | ===== Login/Logout ===== | + | ====== How do I Find out my Company Number for driver log in? ====== |
| - | * **Why do I login?**\\ Login enables the driver and truck in the Ranger and Tracker system and makes them ready to take calls | + | Go to the Main Menu and click on Configuration, Company set up, Billing and see the company number at the top. |
| - | * **Why do I logout?**\\ Logout prevents the driver and the truck from being assigned calls in the Ranger and Tracker system. | + | {{:support:company_id.png|}} |
| - | * **How do I login to the Ranger Application?**\\ Login will require Driver Number, a Truck Number, PIN number and the Odometer reading on the Truck. It will also require the Driver to answer a question about inspection. A company number may sometimes be required. The dispatcher will have the company number. | ||
| - | * **What happens if I don’t complete the Login?**\\ The driver and the Truck will not be available to be assigned calls from the Ranger Application.\\ | ||
| - | * **What happens if I forget to Logout?**\\ Calls and messages will continue to be sent to the Driver/Truck.\\ Your dispatcher will not be happy, as Tracker will think you are available to take calls. | + | ====== Why don't I see the vehicle in the Lot? ====== |
| - | * **How do I logout of the Ranger Application?**\\ Logout will move any open calls to “Un-assigned” if a driver does the LOGOUT process. After highlighting LOGOUT, the driver enters the ending Odometer.\\ | ||
support/faq.1266513014.txt.gz · Last modified: 2010/02/18 12:10 by jsemik
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