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--- support:dispatch:motor_clubs [2008/08/05 08:23]
edmondsj
+++ support:dispatch:motor_clubs [2015/02/04 09:37] (current)
edmondsj
@@ Line 151: / Line 151: @@
 {{auto_club_list_11.gif|}}
+====== Notification of new auto club dispatches ======
+  * When a new auto club dispatch is received, the bottom part of the browser window will slide open to show the waiting dispatches, and a dialog will popup, both shown below.
+{{:support:dispatch:www1_auto_club_notification_1.jpg|}}
+  * Additionally, a second browser window will be opened, as shown below.  When the browser is configured correctly, it will play a voice saying "You have a digital dispatch waiting." and repeat the voice until the browser window is closed.
+    * The window is considered a pop-up by most browsers, so the browser may need to be configured to allow pop-ups for the Ranger website.  Additionally, the browser must be configured to allow pop-ups from both www1.rangersst.com and www2.rangersst.com.
+    * The Quicktime plug-in is required by most browsers to play the voice, so if not already installed, it will need to be installed.
+{{:support:dispatch:www1_auto_club_notification_2.jpg|}}
+===== Chrome configuration for audible alert =====
+  * Open Chrome, type ''http://www1.rangersst.com/'' into the URL, and open Ranger.
+  * Log in to your company.
+  * If any dispatches are waiting, the dialog will pop-up indicating that.  If not, either contact Ranger support to "mock-up" an auto club dispatch, or wait until one comes in.
+  * When a dispatch is received, the browser will indicate as much.  If you do not see a second browser window open, you may need to allow pop-ups.  If a pop-up was blocked, you should see a small square with a red X through it, in the address bar, as shown below.
+{{:support:dispatch:www1_auto_club_notification_blocked.jpg|}}
+  * Click on the square, and you should see a dialog like the one shown below.
+{{:support:dispatch:www1_auto_club_notification_blocked_2.jpg|}}
+  * Select ''Always allow pop-ups for www1.rangersst.com''.
+  * Refresh the browser.  In most browsers, this can be accomplished by typing ''Ctrl-R''.  Otherwise, click the ''Reload'' button to the left of the address bar.  If you have a dispatch waiting, you should now see the popup.  If not, restart the browser and log in again.  If you still don't see the pop-up, contact Ranger support.
+  * If you do see the pop-up, you may now be prompted to either install the Quicktime plug-in or allow it to play.  Shown below is the pop-up asking the user to allow the plug-in to run.
+{{:support:dispatch:www1_auto_club_notification_blocked_3.jpg|}}
+  * Notice the ''Run this time'' and ''Always run on this site'' buttons.  Click the ''Always run on this site'' button to allow the Quicktime plug-in to start playing the voice.  If the voice does not start playing after a 10-20 seconds, you may need to again restart your browser.
+  * If this configuration goes as expected, then log out of the site, type ''http://www2.rangersst.com/'' into the URL, log in, and repeat the above process.
+===== Configuration for text message alert =====
+  * If you have a mobile phone that is capable of receiving text messages, you may be able to receive a text message upon receipt of a digital dispatch, to provide an additional layer of alerts.
+  * If your wireless carrier provides an email address that converts into a text message, this type of alert is possible.  For example, AT&T wireless/Cingular customers can send an email to ''<phone_number>@cingularme.com'' to receive a text message containing the contents of the email (e.g., if your phone number is 800-555-1212, then you can send an email to 8005551212@cingularme.com to receive a text message).  You may be able to find your email address format at [[http://www.emailtextmessages.com/|The Complete List of Text Messaging Email Addresses]].
+  * Once you've determined your email address to text message format, login to Ranger and navigate to ''Configuration/Company setup/Contacts'', as shown below:
+{{:support:dispatch:company_contacts_1.jpg|}}
+  * Enter a name, phone number, and email address.  Click the ''Auto club message alerts'' checkbox, and click ''Save''.  The contact should then appear in the list of contacts to the right.
+{{:support:dispatch:company_contacts_2.jpg|}}
+  * After that, a text message should be received after every auto club message (including dispatches and approvals/denials).
+    *//Note that since internet email is being used, delivery of the text message is subject to typical internet email delays.  Normally, the text message is received immediately.//
+===== Chrome Quicktime Player was blocked because it is out of date =====
+  * [[https://productforums.google.com/forum/?hl=en#!category-topic/chrome/report-a-problem-and-get-troubleshooting-help/x6aeqHVEJOo]]
+  * [[https://support.google.com/chrome/answer/1181003?p=ib_outdated_plugin&rd=1|Override warning]]
+  * As of 2015/02/05: the only fix is to modify the icon properties from which Chrome is started:
+    * Find the icon, such as the icon on the task bar, right click on it, and you should see a menu such as the following, with an entry title ''Google Chrome'' near the bottom of the menu (in this case, third from the bottom):
+{{:support:dispatch:chrome_allow_plugin_1.jpg|}}
+    * Right-click on ''Google Chrome'' and you should see a menu with entries such as ''Open'', ''Run as administrator'', ''Unpin from Taskbar'', and ''Properties''.  Click on ''Properties'' and you should see a properties dialog such as the one shown below:
+{{:support:dispatch:chrome_allow_plugin_2.jpg|}}
+    * Click in the ''Target'' field, go to the end, and add the text ''--allow-outdated-plugins'' to the end of the text in the ''Target'' field, as shown above.  Make sure that you add a space before the ''--'', which is a double dash.
+    * Click ''OK'', then close and re-open Chrome.  This should eliminate the blocking of Quicktime.

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