Differences

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--- support:dispatch:motor_clubs [2008/07/30 06:13]
edmondsj
+++ support:dispatch:motor_clubs [2015/02/04 09:37] (current)
edmondsj
@@ Line 46: / Line 46: @@
 {{auto_club_list_5.gif|}}
@@ Line 52: / Line 53: @@
   * Enter the password, and click on any other cell to save the password.
+  * //Note: this step is not necessary for Cross Country setup.//
 {{auto_club_list_6.gif|}}
 ===== Cross Country-specific configuration =====
-==== Obtain client ID ====
-==== Register locations ====
+==== Enter tax ID ====
+  * On the auto club list screen, the configuration for CCAS must also include the tax ID (no dashes) used to obtain the vendor ID from CCAS, as shown below.
+  * Notice that username and password are not required for CCAS.
+{{support:dispatch:ccas_tax_id.gif|}}
+==== Obtain client ID and register location(s) ====
+  * Select the ''**__Cross Country locations__**'' menu option.
+  * If the configured vendor ID and tax ID match CCAS records, you should see a list of one or more CCAS locations with which the tow company has been associated in the right pane, as shown below.
+{{support:dispatch:ccas_locations_unregistered.gif|}}
+  * Click on the desired location in the right pane.  This will load the details of the location in the center pane, as shown below.
+  * If the location has not yet been registered, the ''**__Select and register location__**'' button should be enabled, as shown below.
+  * If there are multiple locations listed, this process must be repeated for each location the tow company wishes to service.
+{{support:dispatch:ccas_register_location_1.gif|}}
+  * Enter a user name and password specific to the location, and click the ''**__Select and register location__**'' button.
+  * If the tow company is associated with more than one CCAS location, the user name and password combinations must be unique between all of them.
+{{support:dispatch:ccas_register_location_2.gif|}}
+  * If registration succeeds, the right pane will be expanded, and the selected location should have a client ID associated with it, as shown below.
+  * //Note that when vendor/location registration occurs, CCAS considers the vendor/location logged in and ready to take calls.//
+{{support:dispatch:ccas_locations_registered.gif|}}
+==== View details of registered locations ====
+  * If a location is registered and a client ID has been obtained, then when selecting it from the right pane, details will be displayed in the center pane, as shown below.
+  * The ''**Select and register location**'' button will be disabled, and there will be a token and client ID displayed, as assigned by CCAS.
+{{support:dispatch:ccas_locations_registered_edited.gif|}}
 ====== Manage the connection ======
@@ Line 66: / Line 108: @@
   * For Tracker customers, Ranger automatically attempts to log on to auto club accounts whenever RangerService is started.  However, there are situations in which the company must manage auto club connections outside the RangerService startup process.  For example, DriveAmerica will forcibly log off a service provider that fails to respond to a dispatch in a timely manner.
   * For RangerDispatch customers, when the dispatch screen is used to logon the dispatcher, the auto club logon process will happen automatically.
@@ Line 72: / Line 115: @@
   * Shown below is an example of a company with multiple configured accounts, with only one logged in.
-  * A logged-in connection will have a session ID, and in the case of Cross Country, will also have a session token.  It will also provide a **Logout** button for manual logout.
+  * A logged-in connection will have a session ID, and in the case of Cross Country, will also have a session token.  It will also provide a ''**Logout**'' button for manual logout.
-  * Likewise, a logged-out connection will provide a **Login** button for manual login.
+  * Likewise, a logged-out connection will provide a ''**Login**'' button for manual login.
 {{auto_club_list_8.gif|}}
@@ Line 81: / Line 125: @@
 ===== Logout a connection =====
-  * Click the **Logout** button on the desired account row, and the system will communicate with the auto club and logout the connection.
+  * Click the ''**Logout**'' button on the desired account row, and the system will communicate with the auto club and logout the connection.
   * The service provider will no longer receive dispatches from the auto club until login is performed.
-  * The screen should be updated to reflect the new status.  The logged-out connection will now have a **Login** button, and the session ID will be blank, as shown below.
+  * The screen should be updated to reflect the new status.  The logged-out connection will now have a ''**Login**'' button, and the session ID will be blank, as shown below.
 {{auto_club_list_9.gif|}}
@@ Line 91: / Line 136: @@
 ===== Login a connection =====
-  * Click the **Login** button on the desired account row, and the system will communicate with the auto club and login the connection.
+  * Click the ''**Login**'' button on the desired account row, and the system will communicate with the auto club and login the connection.
   * The service provider will be expected to respond in a timely manner to dispatches from the auto club until logout is performed.
-  * The screen should be updated to reflect the new status.  The logged-in connection will now have a **Logout** button, and the session ID will be updated, as shown below.
+  * The screen should be updated to reflect the new status.  The logged-in connection will now have a ''**Logout**'' button, and the session ID will be updated, as shown below.
   * **//Note: If DriveAmerica has forcibly logged the service provider off, the service provider may be required to contact DriveAmerica via phone before account logon will be allowed//**
 {{auto_club_list_10.gif|}}
 ===== Login fails =====
-  * If, after clicking the **Login** button, an Error dialog box is displayed as shown below, login has failed.
+  * If, after clicking the ''**Login**'' button, an Error dialog box is displayed as shown below, login has failed.
   * If the error is "Root element is missing" and the auto club is USAC, it is likely that DriveAmerica does not have the configured contractor ID in their system.  The service provider will likely need to contact DriveAmerica to resolve the issue.
 {{auto_club_list_11.gif|}}
+====== Notification of new auto club dispatches ======
+  * When a new auto club dispatch is received, the bottom part of the browser window will slide open to show the waiting dispatches, and a dialog will popup, both shown below.
+{{:support:dispatch:www1_auto_club_notification_1.jpg|}}
+  * Additionally, a second browser window will be opened, as shown below.  When the browser is configured correctly, it will play a voice saying "You have a digital dispatch waiting." and repeat the voice until the browser window is closed.
+    * The window is considered a pop-up by most browsers, so the browser may need to be configured to allow pop-ups for the Ranger website.  Additionally, the browser must be configured to allow pop-ups from both www1.rangersst.com and www2.rangersst.com.
+    * The Quicktime plug-in is required by most browsers to play the voice, so if not already installed, it will need to be installed.
+{{:support:dispatch:www1_auto_club_notification_2.jpg|}}
+===== Chrome configuration for audible alert =====
+  * Open Chrome, type ''http://www1.rangersst.com/'' into the URL, and open Ranger.
+  * Log in to your company.
+  * If any dispatches are waiting, the dialog will pop-up indicating that.  If not, either contact Ranger support to "mock-up" an auto club dispatch, or wait until one comes in.
+  * When a dispatch is received, the browser will indicate as much.  If you do not see a second browser window open, you may need to allow pop-ups.  If a pop-up was blocked, you should see a small square with a red X through it, in the address bar, as shown below.
+{{:support:dispatch:www1_auto_club_notification_blocked.jpg|}}
+  * Click on the square, and you should see a dialog like the one shown below.
+{{:support:dispatch:www1_auto_club_notification_blocked_2.jpg|}}
+  * Select ''Always allow pop-ups for www1.rangersst.com''.
+  * Refresh the browser.  In most browsers, this can be accomplished by typing ''Ctrl-R''.  Otherwise, click the ''Reload'' button to the left of the address bar.  If you have a dispatch waiting, you should now see the popup.  If not, restart the browser and log in again.  If you still don't see the pop-up, contact Ranger support.
+  * If you do see the pop-up, you may now be prompted to either install the Quicktime plug-in or allow it to play.  Shown below is the pop-up asking the user to allow the plug-in to run.
+{{:support:dispatch:www1_auto_club_notification_blocked_3.jpg|}}
+  * Notice the ''Run this time'' and ''Always run on this site'' buttons.  Click the ''Always run on this site'' button to allow the Quicktime plug-in to start playing the voice.  If the voice does not start playing after a 10-20 seconds, you may need to again restart your browser.
+  * If this configuration goes as expected, then log out of the site, type ''http://www2.rangersst.com/'' into the URL, log in, and repeat the above process.
+===== Configuration for text message alert =====
+  * If you have a mobile phone that is capable of receiving text messages, you may be able to receive a text message upon receipt of a digital dispatch, to provide an additional layer of alerts.
+  * If your wireless carrier provides an email address that converts into a text message, this type of alert is possible.  For example, AT&T wireless/Cingular customers can send an email to ''<phone_number>@cingularme.com'' to receive a text message containing the contents of the email (e.g., if your phone number is 800-555-1212, then you can send an email to 8005551212@cingularme.com to receive a text message).  You may be able to find your email address format at [[http://www.emailtextmessages.com/|The Complete List of Text Messaging Email Addresses]].
+  * Once you've determined your email address to text message format, login to Ranger and navigate to ''Configuration/Company setup/Contacts'', as shown below:
+{{:support:dispatch:company_contacts_1.jpg|}}
+  * Enter a name, phone number, and email address.  Click the ''Auto club message alerts'' checkbox, and click ''Save''.  The contact should then appear in the list of contacts to the right.
+{{:support:dispatch:company_contacts_2.jpg|}}
+  * After that, a text message should be received after every auto club message (including dispatches and approvals/denials).
+    *//Note that since internet email is being used, delivery of the text message is subject to typical internet email delays.  Normally, the text message is received immediately.//
+===== Chrome Quicktime Player was blocked because it is out of date =====
+  * [[https://productforums.google.com/forum/?hl=en#!category-topic/chrome/report-a-problem-and-get-troubleshooting-help/x6aeqHVEJOo]]
+  * [[https://support.google.com/chrome/answer/1181003?p=ib_outdated_plugin&rd=1|Override warning]]
+  * As of 2015/02/05: the only fix is to modify the icon properties from which Chrome is started:
+    * Find the icon, such as the icon on the task bar, right click on it, and you should see a menu such as the following, with an entry title ''Google Chrome'' near the bottom of the menu (in this case, third from the bottom):
+{{:support:dispatch:chrome_allow_plugin_1.jpg|}}
+    * Right-click on ''Google Chrome'' and you should see a menu with entries such as ''Open'', ''Run as administrator'', ''Unpin from Taskbar'', and ''Properties''.  Click on ''Properties'' and you should see a properties dialog such as the one shown below:
+{{:support:dispatch:chrome_allow_plugin_2.jpg|}}
+    * Click in the ''Target'' field, go to the end, and add the text ''--allow-outdated-plugins'' to the end of the text in the ''Target'' field, as shown above.  Make sure that you add a space before the ''--'', which is a double dash.
+    * Click ''OK'', then close and re-open Chrome.  This should eliminate the blocking of Quicktime.

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