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support:dispatch:dispatch_screens
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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support:dispatch:dispatch_screens [2015/10/12 10:22] seyers |
support:dispatch:dispatch_screens [2016/09/13 14:54] (current) seyers |
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| ^Contents^Description^ | ^Contents^Description^ | ||
| |<html><span style="color:black;background-color:yellow;font-weight:bold;"> H </span></html>|Held| | |<html><span style="color:black;background-color:yellow;font-weight:bold;"> H </span></html>|Held| | ||
| + | |S|Scheduled and pre-assigned| | ||
| |W|Waiting for assignment| | |W|Waiting for assignment| | ||
| |<html><span style="color:white;background-color:red;font-weight:bold;"> W </span></html>|Held and scheduled job nearing scheduled time and waiting for assignment| | |<html><span style="color:white;background-color:red;font-weight:bold;"> W </span></html>|Held and scheduled job nearing scheduled time and waiting for assignment| | ||
| Line 30: | Line 31: | ||
| ^Contents^Description^ | ^Contents^Description^ | ||
| |<html><span style="color:black;background-color:yellow;font-weight:bold;"> 3H </span></html>|Held| | |<html><span style="color:black;background-color:yellow;font-weight:bold;"> 3H </span></html>|Held| | ||
| + | |4S|Scheduled and unassigned| | ||
| |2W|Waiting for assignment| | |2W|Waiting for assignment| | ||
| |<html><span style="color:white;background-color:red;font-weight:bold;"> 2W </span></html>|Held and scheduled job nearing scheduled time and waiting for assignment| | |<html><span style="color:white;background-color:red;font-weight:bold;"> 2W </span></html>|Held and scheduled job nearing scheduled time and waiting for assignment| | ||
| |<html><span style="color:white;background-color:green;font-weight:bold;"> 1A </span></html>|Assigned| | |<html><span style="color:white;background-color:green;font-weight:bold;"> 1A </span></html>|Assigned| | ||
| - | |<html><span style="color:black;background-color:#CCCCCC;"> 4X </span></html>|Cancelled| | + | |<html><span style="color:black;background-color:#CCCCCC;"> 5X </span></html>|Cancelled| |
| === "S" column === | === "S" column === | ||
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| Be sure to select the appropriate pricing template when assigning the job. If Account is set to Pricing=Driver, the driver will input and confirm the pricing for the job. | Be sure to select the appropriate pricing template when assigning the job. If Account is set to Pricing=Driver, the driver will input and confirm the pricing for the job. | ||
| - | If any details must be corrected after the call is cleared, the dispatcher (if proper commissions are granted in configuration) may update the job pricing by accessing closed jobs, selecting the job from the greyed out closed jobs, and clicking on the "Job Pricing" Tab to access the pricing details for that job. | + | If any details must be corrected after the call is cleared, the dispatcher (if proper permissions are granted in configuration) may update the job pricing by accessing closed jobs, selecting the job from the greyed out closed jobs, and clicking on the "Job Pricing" Tab to access the pricing details for that job. |
| ==== Pricing modes ==== | ==== Pricing modes ==== | ||
| Line 215: | Line 217: | ||
| The driver cannot override any prices<sup>1</sup>. During the Pricing process, the pricing calculations are performed automatically and sent to Ranger Host. | The driver cannot override any prices<sup>1</sup>. During the Pricing process, the pricing calculations are performed automatically and sent to Ranger Host. | ||
| - | The dispatcher then has a brief period of time to review the pricing information, make changes (if any), and return the final results to the mobile app. Note this implies the dispatcher is at their desk and ready to review pricing details immediately upon their arrival. | + | The dispatcher then has a brief period of time (180 seconds) to review the pricing information, make changes (if any), and return the final results to the mobile app. Note this implies the dispatcher is at their desk and ready to review pricing details immediately upon their arrival. |
| Because of the interaction with the dispatcher, the mobile app must have network connectivity to finalize pricing. If the mobile application is offline, only preliminary pricing can be completed. | Because of the interaction with the dispatcher, the mobile app must have network connectivity to finalize pricing. If the mobile application is offline, only preliminary pricing can be completed. | ||
| Line 224: | Line 226: | ||
| - | === Mode CO - Confirmed === | + | === Mode CO - Confirm By Dispatcher === |
| In Confirmed pricing, the rules provide an initial guideline, but the driver can override those calculations. When the driver is complete, the information is relayed to the dispatcher for final editing and approval. You can think of Confirmed pricing as Driver pricing plus dispatcher override. | In Confirmed pricing, the rules provide an initial guideline, but the driver can override those calculations. When the driver is complete, the information is relayed to the dispatcher for final editing and approval. You can think of Confirmed pricing as Driver pricing plus dispatcher override. | ||
| During the Clear process, the pricing calculations are performed automatically. Then, the driver is presented with a menu that allows them to override any of the calculated values. The final values are sent to Ranger Host. | During the Clear process, the pricing calculations are performed automatically. Then, the driver is presented with a menu that allows them to override any of the calculated values. The final values are sent to Ranger Host. | ||
| - | The dispatcher then has a brief period of time to review the pricing information, make changes (if any), and return the final results to the mobile app. Note this implies the dispatcher is at their desk and ready to review pricing details immediately upon their arrival. | + | The dispatcher then has a brief period of time (180 seconds) to review the pricing information, make changes (if any), and return the final results to the mobile app. Note this implies the dispatcher is at their desk and ready to review pricing details immediately upon their arrival. |
| Because of the interaction with the dispatcher, the mobile app must have network connectivity to finalize pricing. If the mobile application is offline, only preliminary pricing can be completed. | Because of the interaction with the dispatcher, the mobile app must have network connectivity to finalize pricing. If the mobile application is offline, only preliminary pricing can be completed. | ||
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| ===== Unassign driver from a job ===== | ===== Unassign driver from a job ===== | ||
| - | Click on job. This will take you to "JOB STATUS" folder. Click on "JOB ENTRY" folder and click on "Unasign Driver' button at the bottom of screen | + | Click on job. This will take you to "JOB STATUS" folder. Click on "JOB ENTRY" folder and click on "Unassign Driver' button at the bottom of screen |
support/dispatch/dispatch_screens.1444659730.txt.gz · Last modified: 2015/10/12 10:22 by seyers
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