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support:account_setup
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support:account_setup [2011/02/23 20:17] jshellhaas |
support:account_setup [2015/10/12 10:15] (current) seyers |
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| ====== Accounts ====== | ====== Accounts ====== | ||
| ===== Overview ===== | ===== Overview ===== | ||
| - | Like Pricing Templates, the Accounts section is one of the main repositories ("homes") for critical information upon which the rest of DispatchDirectTM depends. The decisions made in setting up an Account will set the initial course for how new calls for the account are processed. Accounts is the "authoritative source" for the information it conatins. Unless there is a manual over-ride, the entries in Accounts will be the basis and starting point for other processes in DispatchDirectTM. | + | Like Pricing Templates, the Accounts section is one of the main repositories ("homes") for critical information upon which the rest of DispatchDirectTM depends. The decisions made in setting up an Account will set the initial course for how new calls for the account are processed. Accounts is the "authoritative source" for the information it contains. Unless there is a manual over-ride, the entries in Accounts will be the basis and starting point for other processes in DispatchDirectTM. |
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| The three major categories of information for an Account relate to contacts/addresses, pricing (formulas, rates), and the dispatching process. The listing of all Accounts is in a window that slides out from the right side. Associated Pricing Templates are in a window that slides up from the bottom. Each of the major categories of information are described in turn after first highlighting the role of the Cash/Call-In Account in DispatchDirectTM. | The three major categories of information for an Account relate to contacts/addresses, pricing (formulas, rates), and the dispatching process. The listing of all Accounts is in a window that slides out from the right side. Associated Pricing Templates are in a window that slides up from the bottom. Each of the major categories of information are described in turn after first highlighting the role of the Cash/Call-In Account in DispatchDirectTM. | ||
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| {{:support:account_overview.jpg|}} | {{:support:account_overview.jpg|}} | ||
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| ===== Cash/Call-In Account ===== | ===== Cash/Call-In Account ===== | ||
| DispatchDirectTM requires and establishes a Cash/Call-In Account. In the absence of Account information for an incoming call, the Cash/Call-In Account will be used as the "default" for initial information and settings. This design approach has a number of benefits, including: | DispatchDirectTM requires and establishes a Cash/Call-In Account. In the absence of Account information for an incoming call, the Cash/Call-In Account will be used as the "default" for initial information and settings. This design approach has a number of benefits, including: | ||
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| - | **Code** - is intended as a "short-code for an Account. For example a short-code for Bedford Collision Center could be "BCC". The code id is user-defined and is intended to help expedite call taking. DispatchDirectTM provides a drop-down menu of customer Accounts for the call taker. As call takers gain experience and familiarity with Accounts, it will often be faster for them to simply type in the Account short-code, rather than using the drop-down menu. | + | **Code** - is intended as a "short-code for an Account. For example a short-code for Bedford Collision Center could be "BCC". The code id is user-defined and is intended to help expedite call taking. DispatchDirectTM provides a drop-down menu of customer Accounts for the call taker. As call takers gain experience and familiarity with Accounts, it will often be faster for them to simply type in the Account short-code, rather than using the drop-down menu. Another important consideration, is the short code is used for linking to quickbooks, so once these codes are established, they should not be changed. |
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support/account_setup.1298510248.txt.gz · Last modified: 2011/02/23 20:17 by jshellhaas
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