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--- support:07_storage-impound:lot_management_frequently_asked_questions [2015/12/28 12:51]
seyers created
+++ support:07_storage-impound:lot_management_frequently_asked_questions [2015/12/28 15:40] (current)
seyers
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 ====== Why don't I see my vehicle in the Lot? ======
+It may be that the vehicle is sitting in "Pending" inventory - the panel on the right side of the browser window.  You will first need to admit the vehicle into the lot in order to see it on the inventory list.
+  - Click on the vehicle from the Pending inventory panel.
+  - Choose a pricing template
+  - Add any vehicle condition notes, if desired
+  - Click on the Admit button at the bottom and confirm the desired time.
+If you don't find your vehicle in pending inventory, a Lot may not have been selected as the tow destination on the Dispatch new job entry screen.  You will need to go back to the dispatch board, review closed jobs for the vehicle you wish to find, then manually enter the vehicle into the lot.
 ====== How do I add a vehicle Hold? ======
+  - Click on the vehicle you want to "Hold."
+  - Click over one tab to Vehicle Status tab.
+  - Look for the cream-colored "Holds triangle (right side of horizontal line) and click it.
+  - Click green + "Add hold"
+  - Complete required information in dialog box and click on "Save"
+  - NOTE:  Holds must be removed before a processing plan can be selected, payment recorded, or vehicle discharged.
 ====== What does a Hold do? ======
+A Hold on a vehicle prevents the vehicle from being released and discharged, e.g., police requested an evidence hold.
+A Hold also prevents selecting a processing plan or recording payments.
+With user permissions, a vehicle can be returned to inventory (which removes the processing plan end date and recalculates storage pricing based on current date).
+====== How do I Get Vehicles into a Lot? ======
+Go to Lot Management:  {{:support:07_storage-impound:inventory.png|}}
+  There are two ways to get vehicles into a Lot.
+  - From Dispatch Direct, choose a lot as a destination from the drop down menu, or
+  - Enter vehicles manually into the lot using the +New Job button in Lot Management, click Save just as done with dispatch jobs.
+Both the above methods will place vehicles into "Pending" in Lot Management.  See "Pending" on the right side pop out panel.  Once vehicles are in "Pending", you will need to complete the admit process as follows:
+  - Click on a vehicle to open job details.
+  - Complete the 4 yellow areas that are required to save a job (Code, Account, pricing template, Bill to).
+If vehicle was towed to lot, you will see in Remarks section "Created from tow job xxxxxxx" which means there is a tow job linked to the storage job
+  - Enter any other details that you wish
+  - Choose the correct Impound Lot if you have multiple or entered job manually
+  - SCROLL down to the bottom of the page and click the orange Save button.
+  - Confirm the Admit Time through the next dialog box and click OK.
+Vehicle is now showing in Lot Inventory and impound charges are accumulating.

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