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--- support:07_storage-impound:10_release_to_customer [2015/04/30 08:13]
edmondsj
+++ support:07_storage-impound:10_release_to_customer [2016/02/10 11:36] (current)
edmondsj
@@ Line 17: / Line 17: @@
   * Given the job shown below:
     * The total of both the tow and storage are ''$938.52.''
-    * In this scenario, someone has already paid ''$102.12'' so ''$836.40'' is the balance due.
+    * In this scenario, someone has already paid ''$102.12'', so ''$836.40'' is the balance due.
+    * Both ''Release'' and ''Release and discharge'' actions are available to the user.
 {{:support:07_storage-impound:storage_release_processing_1.gif|}}
 ==== Notes ====
-  * The vehicle must be released to an interested party
+  * The vehicle must be released to an interested party.
-  * Invoices do NOT have to be paid to release
+    * If a registered owner interested party is available on the vehicle, it will be selected by default.
-  * To get the vehicle off the active inventory list, it will eventually have to be discharged after being released to owner
+    * If a registered owner interested party is NOT available on the vehicle, the box will be filled with the name "Owner" for a default interested party name.
+    * If an interested party is NOT selected and a name is entered, a registered owner of type "Other" will be created and entered as the release to party.
+  * Invoices do NOT have to be paid to release.  However, the user will be prompted to confirm this condition.
+  * To get the vehicle off the active inventory list, it will eventually have to be discharged after being released to owner.
 ==== Process ====
   * By clicking the ''Release'' button, the user chooses to only release the vehicle, leaving discharge to another user (e.g., a user at a lot gate that verifies the vehicle can be discharged).  The vehicle will remain on the active inventory list.
-  * By clicking the ''Release and discharge'' button, the user chooses to remove the vehicle from active inventory, whether or not sufficient payment is recorded.
+  * By clicking the ''Release and discharge'' button, the user chooses to remove the vehicle from active inventory, <html><span style="color:red">whether or not sufficient payment is recorded</span></html>.
   * In the ''Release to...'' box, either select an existing interested party or click the ''Add'' button to add a new interested party
@@ Line 49: / Line 53: @@
 {{:support:07_storage-impound:storage_release_processing_6.gif|}}
-  * When the user is satisfied that sufficient payment has been collected (remember that the vehicle can be released and discharged with open invoices), the user can click either ''Release'' or ''Release and discharge.''  As shown below, if the interested party is not selected, error messages will be displayed:
+  * When the user is satisfied that sufficient payment has been collected <html><span style="color:red">(remember that the vehicle can be released and discharged with open invoices)</span></html>, the user can click either ''Release'' or ''Release and discharge.''  As shown below, if the interested party is not selected, error messages will be displayed:
 {{:support:07_storage-impound:storage_release_processing_7.gif|}}
+  * If the user is choosing to release without sufficient payment, the user will be asked to confirm:
+{{:support:07_storage-impound:storage_release_processing_8.gif|}}
+  * If the user chose to only release, the vehicle will still show up on the active inventory list:
+    * Status will be ''Ready for discharge''
+    * The ''Discharge'' button will be available to the next user for one-click discharge after verification
+{{:support:07_storage-impound:storage_release_processing_9.gif|}}
+===== Exceptions =====
+  * If the company has a owner override code configured, and a user knows the owner override code, the user can undischarge and unrelease a vehicle.  This would be useful in situations such as:
+    * After discharge, management determines that the invoice was priced incorrectly.  Pricing on a storage job CANNOT be changed after discharge, so the vehicle would have to be undischarged and unreleased, at least temporarily, to modify pricing and invoice totals.
+==== Process ====
+  * Find the desired job in inventory using the appropriate filters.  For example, we want to undischarge and unrelease job ID ''3910453'', as shown below:
+{{:support:07_storage-impound:storage_release_exception_1.gif|}}
+  * Click on the job, and click on the ''Vehicle Processing'' tab,  The user will see an ''Undischarge from lot'' button:
+{{:support:07_storage-impound:storage_release_exception_2.gif|}}
+  * Click the ''Undischarge from lot'' button, and the user will prompted to confirm that undischarge is desired.
+  * If the user confirms, a dialog will prompt the user to optionally enter a note into the job history.
+  * If the user clicks ''OK,'' the user will be prompted to enter the owner override code:
+{{:support:07_storage-impound:storage_release_exception_3.gif|}}
+  * If the user enters an incorrect owner override code, an error dialog like this will be shown:
+{{:support:07_storage-impound:storage_release_exception_4.gif|}}
+  * If the user enters the correct code, a dialog indicating success will be displayed, and the processing screen will be updated to show the available action buttons.  In the case of an undischarge, the user will have the option to again discharge the vehicle, or move backwards in the process by unreleasing the vehicle.  An unreleased vehicle will allow the user to modify pricing.
+{{:support:07_storage-impound:storage_release_exception_5.gif|}}
+  * The unrelease process works much the same as undischarging.
+  * Click the ''Unrelease from owner'' button, and the user will prompted to confirm that unrelease is desired.
+  * If the user confirms, a dialog will prompt the user to optionally enter a note into the job history.
+  * If the user clicks ''OK,'' the user will be prompted to enter the owner override code.
+  * If the user enters the correct code, a dialog indicating success will be displayed, and the processing screen will be updated to show the available action buttons.  In the case of an unrelease, the user will have the option to again release (and discharge) the vehicle.
+{{:support:07_storage-impound:storage_release_exception_6.gif|}}
+  *   The ''Vehicle Pricing'' tab will now allow pricing, and the user can now change the processing plan, return to inventory, etc.  These actions do NOT require an owner override.
+{{:support:07_storage-impound:storage_release_exception_7.gif|}}

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